Nicholas Madrid Jr
Colorado Springs,CO
Summary
Adept at driving team performance and customer satisfaction, I honed my skills in decision-making and staff motivation at Marcos's Pizza. By fostering a positive work environment and leveraging inventory control, I significantly enhanced efficiency and profitability. My approach combines strategic leadership with a keen focus on quality assurance and employee development.
Overview
1
1
year of professional experience
Work History
Shift Manager
Marcos's Pizza
12.2023 - Current
- Conducted safety inspections to ensure compliance with health regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Running register and doing end of shift counts
- Taking in person and over the phone orders
Education
Goal Academy
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Opening and closing procedures
- Staff motivation
- Training and mentoring
- Delegating work
- Mentoring and coaching
- Quality assurance
- Inventory control
- Flexible schedule
- Team collaboration and leadership
Timeline
Shift Manager
Marcos's Pizza
12.2023 - Current
Goal Academy
Similar Profiles
Jaylen GilesJaylen Giles
Server/Prep Cook at Marcos's PizzaServer/Prep Cook at Marcos's Pizza
Kaleb SchroederKaleb Schroeder
Assistant Store Manager at Marcos's PizzaAssistant Store Manager at Marcos's Pizza
Tatyana McCoyTatyana McCoy
Team Member at Marcos's PizzaTeam Member at Marcos's Pizza
Carmya EnglandCarmya England
Cook / Cashier at Marcos's PizzaCook / Cashier at Marcos's Pizza
Matthew MulfordMatthew Mulford
Cybersecurity Analyst at Systems Planning & Analysis, Inc.Cybersecurity Analyst at Systems Planning & Analysis, Inc.