Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Martinez

Hutto

Summary

Highly motivated employee with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaboratorwith a strong work ethic, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Accenture
03.2022 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Server

Pluckers
07.2019 - 10.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Skilled at working independently and collaboratively in a team environment.

Server

Cracker Barrell
05.2019 - 01.2020
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Taylor High School
Taylor, TX
05-2018

Skills

  • Customer Service
  • Problem-solving abilities
  • POS systems expert
  • Active Listening
  • Computer Proficiency
  • Detail Oriented

Timeline

Customer Service Representative

Accenture
03.2022 - Current

Server

Pluckers
07.2019 - 10.2021

Server

Cracker Barrell
05.2019 - 01.2020

High School Diploma -

Taylor High School

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Nicholas Martinez