Nicholas Martinez
Albuquerque
Summary
Driven individual with strong problem-solving abilities and a positive attitude. Brings reliability and initiative to every task while collaborating effectively with team members. Eager to contribute to team success and embrace new challenges.
Overview
2
2
years of professional experience
Work History
CEA
PNM
414 Silver Ave Sw
01.2026 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Server
IHOP
1400 Mercantile Ave Nw
04.2025 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted guests with menu selections and dietary inquiries.
- Maintained cleanliness and organization of tables and service areas.
- Handled cash transactions and processed payments accurately.
- Trained new team members on operational procedures and customer service standards.
- Resolved guest complaints professionally to enhance dining experience.
Manager
H&r Block
8001 Wyoming Blvd NE
01.2025 - 04.2025
- Managed daily operations, ensuring compliance with tax regulations and company policies.
- Developed training programs for new staff, enhancing service quality and team efficiency.
- Assisted clients with tax preparation, providing personalized support to optimize their returns.
- Coordinated scheduling of client appointments, maximizing productivity and minimizing wait times.
- Conducted performance evaluations of team members, fostering a culture of continuous improvement.
- Collaborated with upper management on strategic initiatives aimed at increasing revenue growth.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Support Specialist
Alorica
4200 Osuna Rd Ne
10.2024 - 12.2024
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding products, services, and account management.
- Utilized ticketing systems to document and resolve customer issues efficiently.
- Collaborated with team members to enhance service delivery and support processes.
Forklift Operator
Chaparral Materials
1717 2nd St Nw
01.2024 - 10.2024
- Operated forklifts to transport materials efficiently throughout warehouse.
- Ensured compliance with safety regulations during all operational tasks.
- Conducted regular equipment inspections to maintain optimal performance.
- Assisted in training new operators on safe forklift operation procedures.
- Monitored inventory levels and reported discrepancies to management.
- Maintained accurate logs of daily operations and equipment usage.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
High School Diploma -
Ace Leadership
1240 Bellamah Ave Nw08-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
CEA
PNM
01.2026 - 05.2026
Server
IHOP
04.2025 - 01.2026
Manager
H&r Block
01.2025 - 04.2025
Customer Support Specialist
Alorica
10.2024 - 12.2024
Forklift Operator
Chaparral Materials
01.2024 - 10.2024
High School Diploma -
Ace Leadership