Nicholas Masino
Coplay,PA
Summary
Adaptable professional with a solid background in retail operations and customer engagement. Known for strong leadership and collaboration skills, contributing to successful team performance and improved customer satisfaction. Ready to utilize experience to support business growth.
Overview
5
5
years of professional experience
Work History
Softlines Lead
Golf Galaxy
Allentown, PA
07.2024 - Current
- Led softlines department operations and ensured product presentation standards.
- Trained and mentored team members on customer service techniques.
- Managed inventory levels and restocked merchandise on the sales floor.
- Implemented visual merchandising strategies to enhance product displays.
- Assisted customers with product selection and answered inquiries effectively.
POS Software Consultant
Shift4 Payments
Center Valley, PA
07.2023 - 07.2024
- Collaborated with clients to identify software needs and recommend solutions.
- Conducted training sessions for clients on software functionality and features.
- Analyzed client feedback to enhance user experience and system performance.
- Managed multiple projects simultaneously while meeting deadlines.
- Actively participated in team meetings to discuss progress updates on projects.
Warehouse Associate
Uline
Allentown, PA
07.2022 - 07.2023
- Packaged products accurately for shipment using company guidelines.
- Followed standard operating procedures for safe material handling practices.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Merch Expert/Fulfillment Associate
Target
Allentown, PA
09.2020 - 07.2022
- Processed customer orders efficiently in fast-paced fulfillment environment.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
Diploma - General Studies
Parkland High School
Allentown, PA06-2020
Skills
- Customer service
- Team training
- Time management
- Attention to detail
- Effective communication
- Adaptation to change
- Goal setting and achievement
- Store organization
- Teamwork and collaboration
Timeline
Softlines Lead
Golf Galaxy
07.2024 - Current
POS Software Consultant
Shift4 Payments
07.2023 - 07.2024
Warehouse Associate
Uline
07.2022 - 07.2023
Merch Expert/Fulfillment Associate
Target
09.2020 - 07.2022
Diploma - General Studies
Parkland High School