Dawn Sanchez
Ely
Summary
Resourceful Softlines Supervisor known for high productivity and efficient task completion. Skilled in inventory management, visual merchandising, and team leadership. Excel using communication, problem-solving, and adaptability to ensure smooth operations and positive customer experiences. Committed to driving sales through effective staff training and merchandise presentation strategies.
Overview
11
11
years of professional experience
1992
1992
years of post-secondary education
Work History
Softlines Supervisor
Cal Ranch
Ely
10.2023 - Current
- Supervised softlines department staff to ensure efficient daily operations.
- Trained new employees on product knowledge and customer service standards.
- Managed inventory levels for softlines merchandise to maintain stock availability.
- Coordinated merchandise restocking and organized sales floor for optimal customer flow.
- Assisted customers with product inquiries and resolved issues professionally and promptly.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Collaborated with management to develop promotional displays for seasonal sales events.
- Maintained cleanliness and organization of the softlines area for a positive shopping experience.
- Assisted in pricing changes, markdowns, transfers, returns. as needed.
- Ensured all departmental policies, procedures, and standards were followed by associates.
- Performed cash register functions such as ringing up transactions or issuing refunds.
- Monitored staff performance to provide feedback on job performance and customer service skills.
- Responsible for training and developing associates in all Departments
- Identified potential theft issues within the department and reported them accordingly.
- Resolved customer complaints in a timely manner while providing exceptional customer service.
- Provided guidance to associates regarding store policies or procedures when needed.
- Working gun counter periodically doing sales, background checks and hunting/fishing licensing.
Direct Support Professional
Arizona MENTOR
Bullhead City
02.2015 - 04.2018
- Supported individuals with developmental disabilities in daily living activities.
- Assisted clients in developing social and communication skills.
- Implemented individualized care plans tailored to client needs.
Education
GED
Bakersfield, CAMohave Community College
Bullhead City , AzSkills
- Product knowledge
- Customer service
- Problem solving
- Training and development
- Promotional planning
- Team leadership
- Customer relationship management
- Cash handling
- Effective communication
- Conflict resolution
- Promotions planning
- Store operations
- Policy enforcement
- Delegation and supervision
- Professional demeanor
- Process and procedure development
- Multitasking and prioritizing
- Store reset and recovery
- Merchandise promotion and display
- Customer relations
- Reliability
- Customer engagement
Languages
Spanish
Native/ Bilingual
Affiliations
Im an avid reader. Im currently raising 6 chickens and a turkey. Love animals.
Timeline
Softlines Supervisor
Cal Ranch
10.2023 - Current
Direct Support Professional
Arizona MENTOR
02.2015 - 04.2018
GED
Mohave Community College