Teresa Ross

• Managed inventory levels to minimize overstock and maintain optimal stock levels for maximum profitability.
• Established clear expectations for staff performance through goal setting, progress monitoring, and regular check-ins on progress towards objectives.
• Collaborated with cross-functional teams to develop innovative marketing campaigns that drove foot traffic and increased brand awareness in the local community.
• Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
• Elevated store's guest satisfaction [Number]% by guaranteeing swift resolution of customer issues.
• Assisted customers in selecting [Type] products by explaining features and benefits, discussing price points and asking open-ended questions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained team members in successful strategies to meet operational and sales targets.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Submitted reports to senior management to aid in business decision-making and planning.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Created, owned & operated a retail and wholesale manufacturing company that produced natural bath and body products. Hands on in all aspects of management, product development, production, marketing and sales in both retail and wholesale.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Responsible for the general management and sales for a video production company specializing in corporate videos, infomercials and television commercials.
• Managed a staff of 15
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• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.

Responsible for event scheduling and programming for NCAA Football, NCAA Basketball and Anthology events. Was on the team that secured the rights to the 1994 Lillehammer Winter Olympics and 1998 Nagano Winter Olympics