Kandice Sommons
West Palm Beach,FL
Summary
Driven and dynamic Softlines Supervisor with a proven track record at Sears, enhancing customer satisfaction and sales through effective merchandising strategies and exceptional service. Excelled in team collaboration and problem-solving, achieving significant improvements in store operations and efficiency. Skilled in inventory management and merchandising operations, demonstrating a results-oriented approach with a professional demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Softlines Supervisor
Sears
Palm Beach, FL
07.1996 - 03.2024
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency by implementing new processes and procedures.
- Conducted regular safety inspections to identify potential hazards and maintain a safe shopping environment for both employees and customers.
- Increased sales with targeted merchandising strategies that appealed to the store''s specific clientele.
- Oversaw visual merchandising efforts, ensuring consistent brand presentation throughout the store''s various departments.
- Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
- Maintained compliance with company policies and procedures, as well as relevant local, state, and federal regulations related to retail operations.
- Organized special events and promotions within the store, driving sales growth and increasing customer engagement.
- Enhanced staff productivity by creating efficient work schedules that maximized coverage during peak periods without sacrificing quality of service.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Managed inventory levels to minimize overstock and maintain optimal stock levels for maximum profitability.
- Adapted quickly to changing business needs by adjusting store layouts or processes in response to seasonal shifts or emerging trends in customer preferences.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Sales Associate
Dick Sporting Goods
Boca Raton, FL
10.2021 - 11.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL06.1996
Skills
- Teamwork and Collaboration
- Merchandising Strategies
- Multitasking and Prioritizing
- Problem-Solving
- Attention to Detail
- Reliability
- Team Collaboration
- Merchandising operations
- Product Merchandising
- Store Reset and Recovery
- New Store Setups
- POS Terminal Operation
- Merchandise Promotion and Display
- Policy Enforcement
- Sales floor organization
- Flexible Work Schedule
- Inventory and Stocking
- Customer Service Management
- Cash Handling and Reconciliation
- Self Motivation
- Delegation and Supervision
- Professional Demeanor
- Performance Evaluations
- Problem-solving abilities
Timeline
Sales Associate
Dick Sporting Goods
10.2021 - 11.2022
Softlines Supervisor
Sears
07.1996 - 03.2024
High School Diploma -
Palm Beach Lakes High School