Jessica Surface
Charlottesville,VA
Summary
An encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in independent decision-making skills and sound judgment to positively impact company success. An employee who is dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Softlines Supervisor
Kohl's
03.2021 - Current
- Improve customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamline store operations for increased efficiency by implementing new processes and procedures.
- Oversee 15 associates at a time by outlining expectations, providing guidance on complex tasks, and assessing performance resulting in improved productivity
- Provide coaching conversations for each associate to ensure that every associates' needs are being meant and that each associates' skillsets are optimized
- Monitor sales activities by pulling sales reports weekly and adjusting business plans in order to exceed projected sales goals
- Provide an extensive knowledge of the merchandise and company policies to eliminate communication errors
Server
Blue Mountain Brewery
08.2020 - 11.2020
- Maximized table turnover rate by efficiently managing reservations and seating arrangements for over 10 tables at a time
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Byer's Street Bistro
12.2018 - 08.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor of Science - Social Psychology
Southern New Hampshire University
Hooksett, NH06.2024
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA01.2021
Associate of Science - Psychology
Blue Ridge Community College
Weyers Cave, VA05.2018
Skills
- Interpersonal skills
- Multitasking capabilities
- Promotional planning
- Microsoft Office Skills
- Report and document preparation
- Sales forecasting
- Conflict resolution
- Attention to detail
Timeline
Softlines Supervisor
Kohl's
03.2021 - Current
Server
Blue Mountain Brewery
08.2020 - 11.2020
Server
Byer's Street Bistro
12.2018 - 08.2020
Bachelor of Science - Social Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
James Madison University
Associate of Science - Psychology
Blue Ridge Community College
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