NICHOLAS MASTERS
Lancaster,TX
Summary
With a proven track record at Oreily Auto Parts, I excel in fostering strong relationships and resolving customer complaints with efficiency. My expertise spans effective communication and critical thinking, ensuring successful team leadership and operational improvements. Skilled in goal setting and problem-solving, I drive positive outcomes and enhance service quality.
Overview
7
7
years of professional experience
Work History
Hub Manager
Oreily Auto Parts
Dallas, TX
09.2021 - Current
- Established strong relationships with customers, vendors, and other stakeholders to ensure successful collaborations
- Resolved customer complaints promptly and professionally
- Managed hub operations to ensure efficient and effective delivery of services
- Recruited, trained, supervised, coached, evaluated, and developed hub personnel
- Investigated customer complaints regarding service quality or product issues
Assistant Store Manager
Dollar Tree
Lancaster, TX
02.2018 - 08.2021
- Resolved customer complaints efficiently while maintaining excellent customer service
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Managed all customer inquiries and complaints in a professional and timely manner
- Built employee knowledge with training and mentoring
Education
Bachelor of Science (B.S.) - General Psychology
Tarleton State University
Stephenville, TX, US07.2024
Associate in Science (A.S.) - Computer Science
Cedar Valley College
Lancaster, TX08.2021
High School Diploma -
Lancaster High School
Lancaster, TX07.2015
Skills
- Goal Setting
- Effective Communication
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Peer Counseling
- Learning Strategies
Timeline
Hub Manager
Oreily Auto Parts
09.2021 - Current
Assistant Store Manager
Dollar Tree
02.2018 - 08.2021
Bachelor of Science (B.S.) - General Psychology
Tarleton State University
Associate in Science (A.S.) - Computer Science
Cedar Valley College
High School Diploma -
Lancaster High School
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