Nicholas May
Buffalo Gap,TX
Summary
Service-driven Head Bartender drawing from broad knowledge of wines, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Friendly, open and committed to building customer base by providing a remarkable service experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
FILO Liquors
05.2014 - 08.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Line Cook/Cashier
Texas Tech University, TTU
09.2019 - 09.2020
- Set up and prepared cooking supplies and workstations to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Checked food temperature regularly to verify proper cooking and safety.
- Performed nightly drawer counts with manager assistance.
Lead Bartender
Grain Theory
04.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for beer, wine, and bar supplies.
- Trained new bartenders on product knowledge/promotion and sanitation protocol.
- Kept taproom presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
BBA - Business Administration And Management
Texas Tech University
Lubbock, TX12.2021
Associate of Science - General Studies
Cisco Junior College
Abilene, TX05.2019
Skills
- Employee Coaching
- Menu Memorization
- Health codes compliance
- Inventory Control
- Food Service
- Customer Service
Certification
Microsoft Excel: December 2019
Certified Food Handler: Up-to-date
TABC Seller: Up-to-date
Timeline
Lead Bartender
Grain Theory
04.2022 - Current
Line Cook/Cashier
Texas Tech University, TTU
09.2019 - 09.2020
Sales Associate
FILO Liquors
05.2014 - 08.2019
BBA - Business Administration And Management
Texas Tech University
Associate of Science - General Studies
Cisco Junior College
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