Michell Silva
Bethany
Summary
Committed to driving store success through operational excellence and team leadership. Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
2
2
years of professional experience
Work History
Sales Associate
Gap Factory
08.2024 - 12.2024
- Maintained store presentation by organizing and restocking merchandise displays.
- Collaborated with team members to achieve store sales goals and improve customer service.
- Educated customers on promotions, sales, and loyalty programs to drive engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Shipment Lead
Gap Factory
12.2023 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed shipping documentation and tracking information for all orders.
- Utilized shipping software to monitor shipment status in real-time.
- Inspected and verified incoming orders to ensure accuracy of shipments.
- Oversaw inventory levels and conducted regular stock assessments.
- Processed shipping documentation for compliance with regulations.
- Implemented safety protocols for handling hazardous materials in shipments.
- Trained new staff on shipment procedures and best practices.
Acting Assistant Manager
Gap Factory
07.2025 - 11.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported team in maintaining visual merchandising standards and stock organization.
- Monitored sales floor activities to ensure compliance with company policies.
- Engaged with customers to resolve inquiries and enhance shopping experiences.
- Coordinated inventory management and replenishment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Francesca's Boutique
11.2025 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes..
- Managed shipping documentation and tracking information for all orders.
- Utilized shipping software to monitor shipment status in real-time.
- Oversaw inventory levels and conducted regular stock assessments.
- Processed shipping documentation for compliance with regulations.
- Implemented safety protocols for handling hazardous materials in shipments.
- Trained new staff on shipment procedures and best practices.
Education
Putnam City West High School
Oklahoma City, OK05.2023
Skills
- Inventory management
- Visual merchandising
- Customer service
- Staff scheduling
- Sales reporting
- Problem solving
- Effective communication
- Conflict resolution
- Performance evaluation
- Leadership development
- Relationship building and management
- Human resource policies
- New hire training
- Mentoring and coaching
- Sales techniques
- Sales growth
- Employee coaching
- Store opening and closing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Francesca's Boutique
11.2025 - 04.2026
Acting Assistant Manager
Gap Factory
07.2025 - 11.2025
Sales Associate
Gap Factory
08.2024 - 12.2024
Shipment Lead
Gap Factory
12.2023 - 07.2024
Putnam City West High School