Nicholas McCarthy
East Orange,NJ
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
General Manager in Training
Staples
Clifton, NJ
06.2023 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
Staples
10.2020 - 06.2023
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Technology Sales Supervisor
Staples
02.2018 - 10.2020
- Inspire, train and coach associates on exceptional service, consultative selling and total solutions
- Promote technology both in-store and through the kiosk to achieve all sales & service goals and present solutions to drive dollars per transaction and profitable sales and margin
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Sales Associate
Staples
05.2017 - 02.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated customers on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor Of Business - Business Administration
Montclair State University
Montclair, NJ07.2025
Associate Of Business Administration - Business Administration And Management
Essex County College
Newark, NJ06.2022
High School Diploma -
Kingston College
Kingston Jamaica06.2016
Skills
- Profitability Optimization
- Staff Management
- Order Management
- Sales Operation
- Business Planning
- Sales Reporting
- KPI Tracking
- Sales Planning
- Solution Selling
- Verbal and Written Communication
- Salesforce
Accomplishments
- Promoted to General Manager in training after four successful years as Sales Manager.
Timeline
General Manager in Training
Staples
06.2023 - Current
Sales Manager
Staples
10.2020 - 06.2023
Technology Sales Supervisor
Staples
02.2018 - 10.2020
Sales Associate
Staples
05.2017 - 02.2018
Bachelor Of Business - Business Administration
Montclair State University
Associate Of Business Administration - Business Administration And Management
Essex County College
High School Diploma -
Kingston College
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