Nicholas McCarthy

• Formulated strategic plans to enhance profitability and operational efficiency.
• Maintained strong client relationships through exceptional customer service.
• Collaborated with business owners on joint ventures, maximizing resource utilization.
• Oversaw budgeting and financial management to ensure fiscal responsibility.

• Reviewed and verified customer information, ensuring accuracy of claims processing.
• Developed strategies that reduced costs associated with claims processing.
• Resolved customer inquiries promptly while maintaining high-quality service standards.
• Provided technical assistance to junior staff on complex claims issues.

Cultivated positive workplace atmosphere while managing 10 to 15 executive cases and maintaining performance standards.

• Collaborated with legal department to negotiate resolutions for high-profile, complex situations.
• Utilized key resources to formulate strategies aimed at reducing claims.
• Resolved customer conflicts by leveraging internal knowledge bases and developing strategic solutions.
• Trained and mentored new customer service executives to expedite onboarding process.
• Consistently met and exceeded performance goals to drive long-term company growth.

Provided a positive experience for all and self managed a large bar, lounge, patio, and catering events.

• Facilitated business operations, and server needs without errors or delays
• Reorganized bar stations to streamline service flow
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day
• Advertised, provided marketing, and effective on the ground relationship building
• Estimated daily beverage consumption to maintain proper inventory levels.