Nicholas Milho
Summary
Dedicated Client Service Representative with expertise in service issue resolution, data entry accuracy, and workflow coordination. Proven ability to enhance customer experiences and streamline processes.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Optimal Ticketing
Scottsdale
03.2025 - 05.2026
- Resolved client ticket inquiries and service issues promptly, enhancing overall customer satisfaction.
- Delivered information on events and ticketing processes, improving customer experience and engagement.
- Collaborated with team members to streamline service protocols, increasing response time and service quality.
- Managed client accounts and ensured accurate data entry in the ticketing system.
Team Leader
Hurley
Glendale
10.2023 - 03.2025
- Coordinated daily workflow to optimize task completion.
- Trained new team members on company policies, improving onboarding process.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Implemented process improvements to enhance team productivity.
Store Manager
Hurley
Tempe
03.2023 - 03.2025
- Managed daily store operations and ensured effective team collaboration.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and replenished stock levels.
- Developed staff schedules to optimize labor resources effectively.
Client Service Representative
VIWA
Scottsdale
03.2019 - 08.2020
- Resolved client ticket inquiries and service issues efficiently, improving overall client satisfaction.
- Collaborated with team members to streamline service protocols and improve efficiency.
- Processed payments and confirmed ticket transactions accurately, ensuring smooth purchasing experience.
- Informed clients about events and ticketing processes, contributing to positive customer interactions.
Team Leader
Sears
Phoenix
03.2015 - 01.2019
- Delegated daily tasks to team members, fostering accountability and maximizing team output.
- Coordinated daily workflow to enhance task completion and streamline operations.
- Facilitated team meetings to align on project updates and address operational challenges.
- Trained new team members on company policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Shadow Mountain High School
Phoenix05-2011
Skills
- Ticketing systems
- Customer relationship management
- Data entry accuracy
- Payment processing
- Service issue resolution
- Workflow coordination
- Staff training
- Team collaboration
- Inventory management
- Time management
Timeline
Client Service Representative
Optimal Ticketing
03.2025 - 05.2026
Team Leader
Hurley
10.2023 - 03.2025
Store Manager
Hurley
03.2023 - 03.2025
Client Service Representative
VIWA
03.2019 - 08.2020
Team Leader
Sears
03.2015 - 01.2019
High School Diploma -
Shadow Mountain High School