Nicholas Minor
Director Of Operations
Apopka,FL
Summary
Motivated individual with exceptional interpersonal skills, someone who is always receptive and very coachable, learning a lot from my experiences. Exceptional communication skills and excels working in teams. A people person with fast multi-tasking skills. Amazing customer service skills with an ability to relate to diverse guest types. Individual that remains calm and well organized under pressure. I pride myself on having patience and being passive in my personality while maintaining healthy relationships with those around me.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Director of Operations
V GROUP Concepts
Orlando, FL
10.2016 - Current
- For 4 high volume venues in Downtown Orlando
- Interviewing, hiring, training and scheduling staff
- External marketing utilizing various platforms
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Defined, implemented, and revised operational policies and guidelines
- Monitored budget and utilized operational resources
- Mentored and coached team members to foster productive and engaging work environment
Sales Executive Manager
Westgate Resorts Orlando
Orlando, FL
01.2013 - 01.2016
- VIP Executive Services –Highest sale team achievement 1 million in revenue
- Sold over $350k in volume for quarterly statements over exceeding closing percentage sales goals
- Over 1 million in sales 4 years in a row.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Personal Trainer
NASM
Orlando, FL
01.2010 - 10.2014
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Led aerobics, yoga, core strength and kickboxing classes.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and broke down equipment before and after classes.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Education
High School Diploma -
Seminal State College
Altamonte Springs, FL 05.2001 -
Personal Trainer - Sports And Exercise Science
Nasm
Orlando, FL 03.2010 - 02.2011
Skills
Strategic planning and execution
Performance Analysis
Inventory management
Effective leader
Delegation
Recruitment
Coaching and mentoring
Analytical and Critical Thinking
Staff training/development
Interpersonal Communication
Process improvements
Additional Information
- Education , Florida Real Estate License National Academy of Strength and Medicine – Certified Personal Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Director of Operations
V GROUP Concepts
10.2016 - Current
Sales Executive Manager
Westgate Resorts Orlando
01.2013 - 01.2016
Personal Trainer - Sports And Exercise Science
Nasm
03.2010 - 02.2011
Personal Trainer
NASM
01.2010 - 10.2014
High School Diploma -
Seminal State College
05.2001 -