Nicholas Morales
Houston,TX
Summary
Results-driven Aftermarket Sales Manager with expertise in strategic sales planning and market research analysis. Proven ability to enhance customer satisfaction and loyalty through effective sales strategies.
Overview
9
9
years of professional experience
Work History
Aftermarket Sales Manager
Friendly Ford of Crosby
Crosby, TX
03.2021 - 07.2026
- Developed and implemented aftermarket sales strategies to enhance customer satisfaction and loyalty.
- Managed key accounts, ensuring timely follow-ups and resolution of customer inquiries.
- Analyzed market trends to identify opportunities for product promotions and inventory adjustments.
- Collaborated with service department to align sales initiatives with operational capabilities and customer needs.
- Trained and mentored sales team on best practices in aftermarket product offerings and customer engagement techniques.
- Utilized CRM systems to track sales performance, forecast future sales, and identify growth areas within the aftermarket segment.
- Established strong relationships with suppliers, negotiating favorable terms that improved profit margins on parts and accessories.
- Identified potential areas for process improvement, providing actionable recommendations to senior management.
- Expanded market share by identifying new business opportunities and establishing key partnerships.
Front Counter Parts
Friendly Ford of Crosby
Crosby, TX
03.2018 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Parts Driver
Friendly Ford of Crosby
Crosby, TX
10.2017 - 03.2018
- Delivered automotive parts efficiently to service departments and customers.
- Maintained accurate inventory records for seamless tracking of parts availability.
- Ensured timely delivery schedules were met, enhancing customer satisfaction.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
Education
High School Diploma -
C E King Highschool
Houston, TX05-2015
Skills
- Strategic sales planning
- Market research analysis
- Customer relationship management
- Teamwork and collaboration
Timeline
Aftermarket Sales Manager
Friendly Ford of Crosby
03.2021 - 07.2026
Front Counter Parts
Friendly Ford of Crosby
03.2018 - 03.2021
Parts Driver
Friendly Ford of Crosby
10.2017 - 03.2018
High School Diploma -
C E King Highschool