Nicholas Mulder-Shields
Stillwater,OK
Summary
Dynamic IT professional with extensive experience at Pawnee Tribal Development Corporation, excelling in customer support and network administration. Proven track record in troubleshooting and diagnostics, effectively resolving hardware and software issues. Adept at incident management, ensuring seamless operations and high user satisfaction. Committed to enhancing system performance and user experience.
Overview
10
10
years of professional experience
Work History
IT Coordinator
Pawnee Tribal Development Corporation
06.2022 - Current
- Identified plans and resources required to meet project goals and objectives.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed and configured network printers and other peripheral devices.
IT Technician
Pawnee Tribal Development Corporation
10.2019 - 06.2022
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Created user accounts and assigned permissions.
EGM Technician
Pawnee Tribal Development Corporation
12.2015 - 10.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
Pawnee High School
Pawnee, OK05.2014
Skills
- Customer support
- Network administration
- Incident management
- Verbal and written communication
- Helpdesk services
- Troubleshooting and Diagnostics
Timeline
IT Coordinator
Pawnee Tribal Development Corporation
06.2022 - Current
IT Technician
Pawnee Tribal Development Corporation
10.2019 - 06.2022
EGM Technician
Pawnee Tribal Development Corporation
12.2015 - 10.2019
High School Diploma -
Pawnee High School
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