Summary
Overview
Work History
Education
Skills
Timeline
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NICHOLAS MYERS

Medina

Summary

Dynamic Project Manager with a proven track record at Diebold Nixdorf, excelling in revenue forecasting and deadline-driven project management. Adept at enhancing customer service excellence and utilizing Oracle database management to drive project success. Recognized for consistently exceeding revenue goals and fostering collaboration across teams to achieve outstanding results.

Overview

13
13
years of professional experience

Work History

Project Manager

Diebold Nixdorf
North Canton
01.2021 - Current
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Developed and maintained project plans, timelines, and budgets.

Implementation Project Specialist

Diebold Nixdorf
North Canton
07.2017 - 01.2021
  • Managed customer-facing projects to enhance service delivery and communication.
  • Coordinated installation completion dates with monthly and quarterly forecasts.
  • Led daily project calls with colleagues, ensuring organization and project readiness.
  • Conducted project calls with customers, guiding them through processes and expectations.
  • Ensured timely manufacturing and shipping of customer products, verifying accuracy of all line items.

Project Coordinator

Diebold Nixdorf
Green
10.2013 - 07.2017
  • Managed installation of various equipment for financial institutions, including ATMs and alarm systems.
  • Organized and scheduled technicians and installers for efficient workflow.
  • Expedited shipping of equipment to meet project timelines.
  • Collaborated with job site coordinators to ensure seamless operations.
  • Closed sales orders promptly to maintain customer satisfaction.
  • Consistently exceeded monthly revenue goals through effective project management.

Call Management Coordinator

Diebold Nixdorf
Canton
02.2013 - 10.2013
  • Oversaw daily and weekly service request schedules for 290 technicians across PA, MD, and DC.
  • Managed daily schedules to exceed customer contract and service level agreements.
  • Prioritized hundreds of service calls based on location, urgency, and contract requirements.
  • Resolved customer escalations promptly to enhance satisfaction.
  • Developed technician ride-along training program and completed it as first participant.

Navigator

Diebold Nixdorf
Green
06.2012 - 02.2013
  • Provided after-hours support for Diebold Nixdorf technicians across the nation.
  • Monitored technicians' service calls to ensure compliance with SLAs.

Customer Service Representative

Diebold Nixdorf
Green
01.2012 - 06.2012
  • Served as initial contact for Diebold customers reporting issues.
  • Entered customer information and reported issues into system for technicians.
  • Achieved weekly goals for customer assistance volume.
  • Met weekly professionalism targets in handling customer issues.

Education

Bachelor of Business Administration - Business Administration

UNIVERSITY OF AKRON
Akron, OH
05.2010

Bachelor of Business Administration - Business Administration

THIEL COLLEGE
Greenville, PA
05.2006

Skills

  • Revenue forecasting and budgeting
  • Forecast accuracy
  • Customer service excellence
  • Project management
  • Critical thinking
  • Oracle database management
  • Microsoft Office proficiency
  • Business intelligence analysis
  • CRM expertise

Timeline

Project Manager

Diebold Nixdorf
01.2021 - Current

Implementation Project Specialist

Diebold Nixdorf
07.2017 - 01.2021

Project Coordinator

Diebold Nixdorf
10.2013 - 07.2017

Call Management Coordinator

Diebold Nixdorf
02.2013 - 10.2013

Navigator

Diebold Nixdorf
06.2012 - 02.2013

Customer Service Representative

Diebold Nixdorf
01.2012 - 06.2012

Bachelor of Business Administration - Business Administration

UNIVERSITY OF AKRON

Bachelor of Business Administration - Business Administration

THIEL COLLEGE

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