Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Nicholas Nunez

Hollywood

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Extended Stay America
Fort Lauderdale
04.2022 - Current
  • Maintained accurate records of all transactions within the hotel software system.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Private Security Officer

Protect Us Security
Orange
01.2020 - 01.2021
  • Protected confidential information by maintaining secure areas within the facility.
  • Responded to emergency situations and notified appropriate personnel.
  • Investigated reports of theft and vandalism on the property.
  • Instructed staff members about proper safety protocols and emergency response procedures.
  • Maintained logs of security-related incidents, such as property damage or suspicious activity.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Education

Bachelor of Arts - Political Science

California State University, Dominguez Hills
Carson, CA
12-2024

Skills

  • Public speaking
  • Research methods
  • Customer service
  • Critical thinking
  • Team collaboration
  • Report writing

Languages

English
Professional
Spanish
Professional

Affiliations

  • Board member of the Pre Law society at California State Dominguez Hills

Timeline

Guest Service Representative

Extended Stay America
04.2022 - Current

Private Security Officer

Protect Us Security
01.2020 - 01.2021

Bachelor of Arts - Political Science

California State University, Dominguez Hills

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