Giorgia Gambacorta
Ovideo,Florida
Summary
Reliable worker with excellent communication, time management, and communicatiom skills. A driven and detail-oriented individual with a desire to use analytical and problem- solving skills to meet goals. Outgoing and kind worker who helps others when needed and enjoys making people smile and feel comfortable.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Orlando Regional Medical Center
Orlando, Florida
03.2024 - Current
- Maintained up-to-date knowledge of the hospital to help with any visitors qustions.
- Managed front desk operations, greeting visitors with professionalism and warmth.
- Provided compassionate support to families, addressing inquiries and assisting with patient.
- Utilized electronic health record systems to update visitors on patient room change status.
- Collaborated with medical staff to ensure timely patient admissions and transfers.
- Collaborated with various departments to facilitate timely communication about patient status.
Server
Fords Garage
Oviedo, FL
05.2023 - 08.2023
- Recorded transactions in point of sales system to deliver prompt service
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Prepared and served food and beverages to customers
- Attended company and restaurant required trainings and meetings, improving skills
- Used good communication skills to reduce guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Greeted and accommodated guests, building positive experience from first interaction
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
Server
Gators Dockside
Oviedo, FL
01.2023 - 05.2023
- Attended company and restaurant trainings and meetings to improve serving skills
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Suggested additional items to customers to increase restaurant sales
Day Care
Primrose Daycare
Oviedo, FL
01.2022 - 08.2022
- Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them
- Taught developmentally appropriate skills to promote academic, social, and emotional growth
- Identified children showing signs of emotional, developmental and health-related problems and discussed them with supervisors, parents, and guardians, and child development specialists
- Modeled behavioral and social skills to help students learn, respect, and enforce proper boundaries
Coach
A Kids Gym
Oviedo, FL
05.2021 - 07.2022
- Enforced discipline and sportsmanlike behavior and imposed penalties for breach of such standards by individual students
- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events
- Provided guidance and support to clients in overcoming obstacles and achieving success
Cashier
Ralph Lauren
Oviedo, FL
09.2021 - 02.2022
- Accurately processed customer payments using cash, credit cards, and checks
- Developed strong customer service skills by providing efficient and accurate service
- Developed strong customer relationships to support satisfaction and loyalty
- Operated cash register and accurately processed payments, returns, and exchanges
- Kept up-to-date on new products, services, promotions, and pricing structures
- Provided excellent customer service by greeting customers and offering assistance
- Utilized point of sale system to process payments and transactions
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided product information and resolved concerns to assist customers
Education
Bachelor of Arts (B.A.) - Early Education
University Of Central Florida
Orlando, FL05.2024
High School Diploma -
Hagerty Highschool
Oviedo, FL01.2022
Skills
- Sales Expertise
- Written Documentation
- Public Speaking
- Behavioral Skills Development
- Time Management Skills
- Verbal and Written Communication
- Staff Training
- Cash Management
- Product Knowledge
- Customer Service
- Issue Resolution
- Guest accommodations
- Hospitality and Guest Service
- Multitasking proficiency
- Resolving disputes
- Bilingual in english and italian
Volunteer Experience
Red Cross, Helper, Oviedo, FL, 2020-01, 2022-01
Extracurricular Activities
Weightlifting
Awards
National Honor Society
Languages
Italian Bilingual, Spanish Conversational School
Timeline
Guest Service Representative
Orlando Regional Medical Center
03.2024 - Current
Server
Fords Garage
05.2023 - 08.2023
Server
Gators Dockside
01.2023 - 05.2023
Day Care
Primrose Daycare
01.2022 - 08.2022
Cashier
Ralph Lauren
09.2021 - 02.2022
Coach
A Kids Gym
05.2021 - 07.2022
Bachelor of Arts (B.A.) - Early Education
University Of Central Florida
High School Diploma -
Hagerty Highschool
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