Nicholas Ogden
American Fork,UT
Summary
Detail-oriented professional with 7+ years delivering precise solutions in client service and transaction processing. Proven ability to streamline workflows, resolve inquiries swiftly, and exceed performance targets under tight deadlines. Skilled communicator adept at building trust and driving satisfaction in high-pressure environments.
Overview
9
9
years of professional experience
Work History
National Title Processor
Acrisure National Lender Services
Lehi, Utah
09.2024 - Current
- Process 20-30 title requests per shift, coordinating with 15+ clients, lenders, and agents to meet deadlines
- Resolve 20+ weekly inquiries via Outlook and phone, cutting response times by 20%
- Align deliverables with client standards, ensuring precision and reliability
Recorder
Acrisure National Lender Services
Lehi, Utah
01.2024 - 08.2024
- Processed 50+ documents per shift with zero errors, enabling seamless county handoffs
- Streamlined submission tracking with county offices, cutting follow-up time by 15%
- Adapted to varied regulations, solving compliance issues efficiently
Balance Specialist
Elevated Title
Lehi, Utah
08.2021 - 10.2023
- Managed 30+ financial files per shift, resolving billing disputes for 50+ clients weekly
- Led a 3-person team to process refunds in under 48 hours, boosting client retention
- Ensured billing accuracy, maintaining 98% client satisfaction
Post Closing Manager
Elevated Title
Lehi, UT
12.2019 - 07.2021
- Directed a team of 8 in compiling, reviewing, and scanning 3,000 documents monthly, ensuring top performance and accuracy.
- Trained and motivated staff to optimize document workflows, achieving zero errors and timely client shipments.
- Managed team coordination and client communication, resolving issues swiftly to maintain operational excellence.
Retail Sales Associate
Scheels
Sandy, Utah
07.2018 - 03.2019
- Outpaced sales targets by 10% monthly, leveraging product expertise to close deals and upsell
Title Policy Specialist
Elevated Title
Lehi, Utah
10.2017 - 06.2018
- Produced 25+ error-free title policies per shift, meeting client deadlines
- Partnered with clients and underwriters to clarify terms, achieving 100% approval rates
- Adjusted to shifting priorities, maintaining consistent output
Missionary Volunteer
Fiji
09.2015 - 09.2017
- Initiated outreach to 50+ weekly prospects, offering support to build interest and engagement
- Adapted teaching to diverse groups in a new culture, enhancing communication impact
- Mentored 20 missionary volunteers to exceed outreach targets, coaching them to refine persuasion and goal-setting skills
Education
Some College (No Degree) - Political Science, National Security
Utah Valley University
Orem, UtahSkills
- Attention to detail
- Workflow Efficiency
- Data Entry
- Critical thinking
- Team Leadership
- Precision in High-Pressure Settings
- Rapid Problem Solving
- Adaptability
- Clear verbal and written communication
Languages
Fijian
Full Professional
Timeline
National Title Processor
Acrisure National Lender Services
09.2024 - Current
Recorder
Acrisure National Lender Services
01.2024 - 08.2024
Balance Specialist
Elevated Title
08.2021 - 10.2023
Post Closing Manager
Elevated Title
12.2019 - 07.2021
Retail Sales Associate
Scheels
07.2018 - 03.2019
Title Policy Specialist
Elevated Title
10.2017 - 06.2018
Missionary Volunteer
Fiji
09.2015 - 09.2017
Some College (No Degree) - Political Science, National Security
Utah Valley University
Similar Profiles
Maria VelasquezMaria Velasquez
Outbound Customer Care Supervisor at National General Lender Services, Allstate Co.Outbound Customer Care Supervisor at National General Lender Services, Allstate Co.
Nellie CoatsNellie Coats
Sr Assoc at LendSvcs-Ins Servicing NG, National General Lender ServicesSr Assoc at LendSvcs-Ins Servicing NG, National General Lender Services
Cristina CedanoCristina Cedano
Payoff Coordinator at FCI Lender Services, Inc.Payoff Coordinator at FCI Lender Services, Inc.