Summary
Overview
Work History
Education
Skills
Timeline
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NICHOLAS OLMO

Blue Bell,PA

Summary

Dedicated Logistics Manager with 8 years of experience improving performance, reducing freight costs, conducting new employee training and ensuring customer satisfaction.

Overview

14
14
years of professional experience

Work History

Logistics/Operations Specialist

C.H. Robinson
02.2016 - Current
  • In charge of overseeing 10 customer accounts, each with its unique needs and challenges, across a diverse array of logistics services.
  • Responsible for overseeing a portfolio of $5 million in customer revenue.
  • Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
  • Worked with teams from different departments to find ways to improve processes, which helped make operations more efficient overall.
  • Responsible for reviewing reports to analyze supply chain performance metrics, identifying areas for improvement and driving continuous process enhancements.
  • Responsible for reviewing the daily metrics of my accounts .
  • Develop and monitor key performance indicators to access vendor and customer performance through awards
  • Rectify cargo and service claims
  • Provide clients with regular reports on claims, expenses, shipments in transit, and shipment data.
  • Lead and mentor new employees by conducting training sessions to improve team performance.

Customer Support Specialist

Valley Green Bank
06.2010 - 12.2015
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Opened annually over 100 new accounts driving sales targets and promoting bank products.
  • Managed the bank's opening and closing procedures, adhering to all security protocols.

Education

Bachelor of Arts - Criminal Justice

Temple University
Philadelphia, PA
05.2010

Skills

Logistics Systems:

CHR (Navisphere)

Software:

Microsoft Office Suite (Word, Excel Power Point)

  • Microsoft Office
  • International Logistics
  • Shipping coordination

Timeline

Logistics/Operations Specialist

C.H. Robinson
02.2016 - Current

Customer Support Specialist

Valley Green Bank
06.2010 - 12.2015

Bachelor of Arts - Criminal Justice

Temple University

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NICHOLAS OLMO