Nicholas Olsen
Milwaukee,WI
Summary
Ambitious Business Process Analyst aiming to leverage multiple years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting customer support processes to identify opportunities for performance improvement.
Overview
8
8
years of professional experience
Work History
Business Process Analyst I
FIS
08.2022 - Current
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal colleagues and clients to better understand their needs and expectations related to process improvements.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Social Studies Educator
Seeds of Health Inc, Tenor High School
07.2017 - 06.2022
- Educated students regarding national and global social issues and influencing factors
- Maintained awareness of relevant current events and quickly incorporated study into curriculum
- Led classroom activities for play-based and immersive learning
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition
- Established and supported positive educational environment for student learning
- Developed instructional aids for classroom use and encouraged student participation
- Created training programs and instructional materials.
Student Teacher
Milwaukee Public Schools, MPS
08.2016 - 06.2017
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks
- Stood in for teachers, checking lesson plans to provide consistent teaching to students.
Education
Bachelor of Science - History Teacher Education
University of Wisconsin - Milwaukee
Milwaukee, WI05.2017
Skills
- Team Collaboration
- Project Management
- Knowledgeable in ServiceNow
- Process improvement expertise
- Problem-Solving
- Excellent Communication
- Interaction with development, product, and support teams to maximize process workflows
- User Acceptance Testing
Timeline
Business Process Analyst I
FIS
08.2022 - Current
Social Studies Educator
Seeds of Health Inc, Tenor High School
07.2017 - 06.2022
Student Teacher
Milwaukee Public Schools, MPS
08.2016 - 06.2017
Bachelor of Science - History Teacher Education
University of Wisconsin - Milwaukee
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