Nicholas Olson
Milwaukee,WI
Summary
Proficient in current IT Network and Security regulations, standards, and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Retail Systems
Batteries Plus Bulbs
Hartford, WI
05.2024 - Current
- Streamlined POS operations for increased sales and customer satisfaction through effective troubleshooting and problem resolution.
- Skilled at working independently and collaboratively in a team environment.
- Provided technical expertise throughout all phases of the Samsung GSPN project, ensuring accurate execution of designs and specifications for over 50 store locations.
Service Desk Agent
ABC Supply
Beloit, WI
01.2024 - 04.2024
- IT Service desk providing Tier 1 support such as password resets, Office Product troubleshooting, and printer troubleshooting.
Sorter
United Parcel Service
Oak Creek, WI
07.2018 - 01.2024
- Responsibilities of a sorter are to sort boxes up to 70 pounds to their correct destination quickly and efficiently based on each box's number code.
IT Intern
DCI Marketing
Milwaukee, WI
06.2022 - 12.2022
- Main duties were to image and re-image computers for new employees, to aid in help desk tickets, to provide general Tier 1 Support, and to work on IT related tasks as directed.
Education
IT Networking -
Milwaukee Area Technical College
Oak Creek, WI12.2022
Skills
- Windows
- Active Directory
- Linux
- Cisco technology
- AWS Cloud Software
- Teamwork
- Communication
- Problem Solving
- PowerShell
- VMWare
- Bombgar
- Okta
- Ticketing System Proficiency
- Security Awareness
- Escalation management
- Network Troubleshooting
- Adaptability
- Application support
- Software Support
- Analytical Skills
- Conflict Resolution
- Data Backup and Recovery
- Hardware Support
- Systems Analysis
- User Support
- Problem-Solving
- Project Management
- Best Practices for Security
Certification
- ClientPro Certification from TestOut
- NetworkPro Certification from TestOut
- PCPro Certification from TestOut
- CCNAv7: Introduction to Networks certification
- CCNAv7: Enterprise Networking, Security, and Automation certification
- CCNAv7: Switching, Routing, and Wireless Essentials certification
Awards
Boy Scouts of America: 5 years (Earned Eagle Scout)
Timeline
IT Retail Systems
Batteries Plus Bulbs
05.2024 - Current
Service Desk Agent
ABC Supply
01.2024 - 04.2024
IT Intern
DCI Marketing
06.2022 - 12.2022
Sorter
United Parcel Service
07.2018 - 01.2024
IT Networking -
Milwaukee Area Technical College