Nicholas Olson
Milwaukee,WI
Summary
Proficient in current IT Network and Security regulations, standards, and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Retail Systems
Batteries Plus Bulbs
05.2024 - Current
- Streamlined POS operations for increased sales and customer satisfaction through effective troubleshooting and problem resolution.
- Skilled at working independently and collaboratively in a team environment.
- Provided technical expertise throughout all phases of the Samsung GSPN project, ensuring accurate execution of designs and specifications for over 50 store locations.
Service Desk Agent
ABC Supply
01.2024 - 04.2024
- IT Service desk providing Tier 1 support such as password resets, Office Product troubleshooting, and printer troubleshooting.
Sorter
United Parcel Service
07.2018 - 01.2024
- Responsibilities of a sorter are to sort boxes up to 70 pounds to their correct destination quickly and efficiently based on each box's number code.
IT Intern
DCI Marketing
06.2022 - 12.2022
- Main duties were to image and re-image computers for new employees, to aid in help desk tickets, to provide general Tier 1 Support, and to work on IT related tasks as directed.
Education
IT Networking -
Milwaukee Area Technical College
Oak Creek, WI12.2022
Skills
- Windows
- Active Directory
- Linux
- Cisco technology
- AWS Cloud Software
- Teamwork
- Communication
- Problem Solving
- PowerShell
- VMWare
- Bombgar
- Okta
- Ticketing System Proficiency
- Security Awareness
- Escalation management
- Network Troubleshooting
- Adaptability
- Application support
- Software Support
- Analytical Skills
- Conflict Resolution
- Data Backup and Recovery
- Hardware Support
- Systems Analysis
- User Support
- Problem-Solving
- Project Management
- Best Practices for Security
Certification
- ClientPro Certification from TestOut
- NetworkPro Certification from TestOut
- PCPro Certification from TestOut
- CCNAv7: Introduction to Networks certification
- CCNAv7: Enterprise Networking, Security, and Automation certification
- CCNAv7: Switching, Routing, and Wireless Essentials certification
Awards
Boy Scouts of America: 5 years (Earned Eagle Scout)
Timeline
IT Retail Systems
Batteries Plus Bulbs
05.2024 - Current
Service Desk Agent
ABC Supply
01.2024 - 04.2024
IT Intern
DCI Marketing
06.2022 - 12.2022
Sorter
United Parcel Service
07.2018 - 01.2024
IT Networking -
Milwaukee Area Technical College
- ClientPro Certification from TestOut
- NetworkPro Certification from TestOut
- PCPro Certification from TestOut
- CCNAv7: Introduction to Networks certification
- CCNAv7: Enterprise Networking, Security, and Automation certification
- CCNAv7: Switching, Routing, and Wireless Essentials certification
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