Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nicholas Pallotta

Fishers,IN

Summary

Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

4
4
years of professional experience

Work History

Operations Manager

Topgolf
07.2022 - 12.2023
  • Strategize Labor Forecasting using analytical reporting/trends to ensure effective scheduling and delivery of service standards
  • Developing our future leaders through 1:1 goal setting, Leadership Development classes, and ongoing accountability for 400+ Associates
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.

Food & Beverage Manager (dept. head)

Topgolf
01.2021 - 07.2022
  • Conducted market research to drive menu changes with a focus on sales, costs, and brand alignment
  • Reduced overall beverage costs through menu design and effective inventory controls.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.

Hospitality Manager

Topgolf
12.2019 - 01.2021
  • Lead and motivated a team of 125 associates including scheduling, performance assessments, and day-to-day needs
  • Increased Retail sales YOY by 2.4% after re-opening through driving contests, and innovative floor plans.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
New Hampshire
08.2020

Skills

  • Gold Star Leadership Award Winner
  • MS Excel/Word/PowerPoint expert
  • Inventory Management
  • Process Improvement
  • P&L Management
  • Budget Development and Management
  • Maintaining Compliance
  • Schedule Oversight
  • Continuous Improvements
  • Talent Cultivation/Team Building

Timeline

Operations Manager

Topgolf
07.2022 - 12.2023

Food & Beverage Manager (dept. head)

Topgolf
01.2021 - 07.2022

Hospitality Manager

Topgolf
12.2019 - 01.2021

Bachelor of Science - Information Technology

Southern New Hampshire University
Nicholas Pallotta