Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Nicholas Pangelinan

Helotes

Summary

Dynamic Area Manager with a proven track record at NORTHWEST CASCADE, excelling in logistics management and performance analysis. Adept at optimizing operations and enhancing team productivity through effective leadership and strategic decision-making. Skilled in safety management and committed to delivering exceptional service while fostering a collaborative work environment.

Overview

24
24
years of professional experience

Work History

Area Manager

NORTHWEST CASCADE
San Marcos
08.2017 - Current
  • Oversaw driver assignments through Tower and AMCS, enforcing discipline and guidance up to stage 2.
  • Monitored real-time data to track task completion and optimize routes for improved productivity.
  • Resolved customer issues proactively to ensure exceptional service while maintaining safety and quality standards.
  • Adapted strategies to tackle unique challenges, making informed decisions under pressure.
  • Demonstrated leadership by fostering positive employee interactions to cultivate a supportive environment.
  • Utilized Microsoft Office Suite and ADP for efficient payroll repairs and finalization.

Manager

ELEPHANT CAR WASH
Seattle
12.2015 - 05.2017
  • Spearheaded daily retail management and client relations initiatives through strategic planning.
  • Delivered exceptional customer service while addressing individual client needs effectively.
  • Ensured quality control in procedural orders, optimizing the use of client relationship tools.
  • Consolidated procurement reports and developed vendor-specific action plans using data insights.
  • Analyzed key sales accounts, procurement activities, and performance metrics to inform decision-making.

Store Manager

U-HAUL
Auburn
12.2014 - 12.2015
  • Researched and implemented customer service best practices to define training objectives for staff.
  • Trained personnel in customer service skills through retail sales initiatives and collaborative efforts.
  • Coordinated operational procedures while mentoring staff to enhance overall performance.
  • Managed client relations and provided necessary retail management tools to optimize operations.

IT Help Desk Specialist (Tier 2)

WEYERHAUSER
Federal Way
12.2012 - 12.2013
  • Trained personnel on server and desktop installations, achieving 100% compliance in data backups and WAN/LAN communication maintenance.
  • Performed operating systems administration, enhancing system performance through installation, configuration, and patching.
  • Directed user access management via Active Directory, establishing policies that improved security and efficiency.
  • Documented comprehensive user guides to resolve IT issues, facilitating effective communication for diverse users.
  • Upgraded secure databases to track licenses and unauthorized accounts, ensuring ongoing compliance with regulations.

Technical Trainer

AUGUSTINE CONSULTING INC.
Lacey
01.2010 - 01.2012
  • Facilitated enterprise training platforms and conducted analysis to enhance user engagement.
  • Implemented and maintained information security programs, policies, and procedures to ensure confidentiality, integrity, and availability.
  • Interfaced with diverse training security components to uphold system security and integrity.
  • Executed technical implementation plans for comprehensive personnel training on physical information system components.

Logistics Manager

UNITED STATES ARMY
Fort Lewis/Mccord
01.2002 - 03.2010
  • Managed day-to-day operations of logistics division by aligning work assignments with team strengths.
  • Analyzed and reported on key logistics metrics, including revenue, inventory, and procurement.
  • Monitored personnel to ensure resource availability and smooth operations in fast-paced environment.
  • Prepared detailed reports for leadership through comprehensive data analysis of safety audits.
  • Evaluated employee performance, ensuring compliance with resource allocation and HR regulations.
  • Planned and managed logistics projects across multiple stages of systems development life-cycle, eliminating inefficiencies.

Education

Bachelor of Science - Criminal Justice Administration

Indiana Tech University
06.2017

Skills

  • Logistics management
  • Performance analysis
  • Information systems
  • Supply chain management
  • Quality assurance
  • Leadership skills
  • Training and development
  • Policy development

Awards

  • Army Commendation Medal with Valor
  • Army Commendation Medal (2)
  • Good Conduct Medal (2)
  • Expert Infantry Badge
  • Combat Infantry Badge

Timeline

Area Manager

NORTHWEST CASCADE
08.2017 - Current

Manager

ELEPHANT CAR WASH
12.2015 - 05.2017

Store Manager

U-HAUL
12.2014 - 12.2015

IT Help Desk Specialist (Tier 2)

WEYERHAUSER
12.2012 - 12.2013

Technical Trainer

AUGUSTINE CONSULTING INC.
01.2010 - 01.2012

Logistics Manager

UNITED STATES ARMY
01.2002 - 03.2010

Bachelor of Science - Criminal Justice Administration

Indiana Tech University
Nicholas Pangelinan