Nicholas Pangelinan
Helotes
Summary
Dynamic Area Manager with a proven track record at NORTHWEST CASCADE, excelling in logistics management and performance analysis. Adept at optimizing operations and enhancing team productivity through effective leadership and strategic decision-making. Skilled in safety management and committed to delivering exceptional service while fostering a collaborative work environment.
Overview
24
24
years of professional experience
Work History
Area Manager
NORTHWEST CASCADE
San Marcos
08.2017 - Current
- Oversaw driver assignments through Tower and AMCS, enforcing discipline and guidance up to stage 2.
- Monitored real-time data to track task completion and optimize routes for improved productivity.
- Resolved customer issues proactively to ensure exceptional service while maintaining safety and quality standards.
- Adapted strategies to tackle unique challenges, making informed decisions under pressure.
- Demonstrated leadership by fostering positive employee interactions to cultivate a supportive environment.
- Utilized Microsoft Office Suite and ADP for efficient payroll repairs and finalization.
Manager
ELEPHANT CAR WASH
Seattle
12.2015 - 05.2017
- Spearheaded daily retail management and client relations initiatives through strategic planning.
- Delivered exceptional customer service while addressing individual client needs effectively.
- Ensured quality control in procedural orders, optimizing the use of client relationship tools.
- Consolidated procurement reports and developed vendor-specific action plans using data insights.
- Analyzed key sales accounts, procurement activities, and performance metrics to inform decision-making.
Store Manager
U-HAUL
Auburn
12.2014 - 12.2015
- Researched and implemented customer service best practices to define training objectives for staff.
- Trained personnel in customer service skills through retail sales initiatives and collaborative efforts.
- Coordinated operational procedures while mentoring staff to enhance overall performance.
- Managed client relations and provided necessary retail management tools to optimize operations.
IT Help Desk Specialist (Tier 2)
WEYERHAUSER
Federal Way
12.2012 - 12.2013
- Trained personnel on server and desktop installations, achieving 100% compliance in data backups and WAN/LAN communication maintenance.
- Performed operating systems administration, enhancing system performance through installation, configuration, and patching.
- Directed user access management via Active Directory, establishing policies that improved security and efficiency.
- Documented comprehensive user guides to resolve IT issues, facilitating effective communication for diverse users.
- Upgraded secure databases to track licenses and unauthorized accounts, ensuring ongoing compliance with regulations.
Technical Trainer
AUGUSTINE CONSULTING INC.
Lacey
01.2010 - 01.2012
- Facilitated enterprise training platforms and conducted analysis to enhance user engagement.
- Implemented and maintained information security programs, policies, and procedures to ensure confidentiality, integrity, and availability.
- Interfaced with diverse training security components to uphold system security and integrity.
- Executed technical implementation plans for comprehensive personnel training on physical information system components.
Logistics Manager
UNITED STATES ARMY
Fort Lewis/Mccord
01.2002 - 03.2010
- Managed day-to-day operations of logistics division by aligning work assignments with team strengths.
- Analyzed and reported on key logistics metrics, including revenue, inventory, and procurement.
- Monitored personnel to ensure resource availability and smooth operations in fast-paced environment.
- Prepared detailed reports for leadership through comprehensive data analysis of safety audits.
- Evaluated employee performance, ensuring compliance with resource allocation and HR regulations.
- Planned and managed logistics projects across multiple stages of systems development life-cycle, eliminating inefficiencies.
Education
Bachelor of Science - Criminal Justice Administration
Indiana Tech University
06.2017
Skills
- Logistics management
- Performance analysis
- Information systems
- Supply chain management
- Quality assurance
- Leadership skills
- Training and development
- Policy development
Awards
- Army Commendation Medal with Valor
- Army Commendation Medal (2)
- Good Conduct Medal (2)
- Expert Infantry Badge
- Combat Infantry Badge
Timeline
Area Manager
NORTHWEST CASCADE
08.2017 - Current
Manager
ELEPHANT CAR WASH
12.2015 - 05.2017
Store Manager
U-HAUL
12.2014 - 12.2015
IT Help Desk Specialist (Tier 2)
WEYERHAUSER
12.2012 - 12.2013
Technical Trainer
AUGUSTINE CONSULTING INC.
01.2010 - 01.2012
Logistics Manager
UNITED STATES ARMY
01.2002 - 03.2010
Bachelor of Science - Criminal Justice Administration
Indiana Tech University