Nicholas Pavone
South Elgin,IL
Summary
Accomplished Operations Manager with a proven track record at Padron Construction Inc., enhancing operational efficiency and employee performance. Expert in problem-solving and team leadership, demonstrated through successful project management and negotiation, leading to increased accountability and reduced turnover. Skilled in both heavy machinery operation and construction knowledge, ensuring projects exceed employer expectations. Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Padron Construction Inc.
West Chicago, IL
05.2019 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Constructed and sent out invoices and change orders.
- Coordinated and held company meetings to increase proformance.
- Project Management i was in charge of maintaining the given schedule, and if not provided one i had to make one. I needed to insure my guys were there on time and all the material was onsite. And ineed to insure the client was happy with our proformance at all times.
- Material i was responsible for ordering material for each job. I would need to read blueprints and construct a material list that coordinated with our scope of work i would need to account for all the framing and drywall material all the ceiling system material and all the paint material. I had to shop prices with various venders to cut down cost. I would have to order in a timely and logistically manner. If material couldn't be delivered in time or was coming from the warehouse i would coordinate the delivery.
- Inventory I would be required to inventory everything. Material in the shop, Material onsite, Deliveries, Office supplies. Everything needed to be accounted for at all times.
- Maintenance I would perform basic routine maintenance around the shop and office. I would set up and coordinate routine maintenance and repairs on the equipment, trailers, and fleet vehicles.
- Problem Solving As a Operations Manager my main objective was to insure operations always ran smoothly. If and when a problem would occur i would need to tend to it right away and get it handled, this could have required, multiple phone calls, extensive research, multiple emails, negotiation, change orders, onsite visits, ext. Whatever it required i would come up with quick cost efficient solutions.
Lead Service Technician
Fox Vending
Bridgeview
01.2015 - 05.2019
- I was in charge of all the maintenance, repairs and installs of over 50,000 coffee and vending machines.
- I would need to prioritize and map out my day as well as my teams. tending to phone calls and emails from clients, rout drivers and customers. The route could change any minite i needed to plan quickly and use my team stategically.
- I was responsible for updateing our equipment, somtimes rebuilding an entire machine. I needed to order all my own parts and keep my service veichiel stocked and invetoried. I was not only responsible for mine but for my other technitions as well.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Streamlined workflow with efficient scheduling of service appointments and prioritization of tasks.
- Managed a team of technicians responsible for servicing and or installing a diverse range of coffee and vending equipment across Illinois and Indiana.
- Increased equipment uptime by performing timely and accurate maintenance on machinery.
- Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
Property Preservation
Illinois Property Preservation REO
Hampshier IL
02.2012 - 11.2014
- I was in charge of maintaining residential homes for a number of different banks all over the state of Illinois.
- Trash outs, Board ups, Grass cuts, Winterizations, Demolitions, Lock Changes even Evictions.
- I was responsible for documenting and archiving photos. I was required to file police reports if any extensive damage or theft was noticed.
- I had to remove entire homes full of stuff inventory everything and store it in a storage unit.
Education
EPA Universal Certified - HVAC Installation And Repair
ETI School of Skilled Trades
Willowbrook, IL12.2012
- Business Marketing & Business Management
College of DuPage
Glen Ellyn, IL05.2009
Carpenters - Construction Trades
TCD Technolgy Center Of DuPage
Addison, IL05.2008
High School Diploma -
Glenbard North High School
Carol Stream, IL05.2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Project Management
- Employee Motivation
- Negotiation
- Hand Tool and Power Tool experience
- Heavy Machinery experience (Sky Jack, Bob Cat, Fork Lift)
- Driving experience (Long Distance, Trailers, Box trucks, Clean Record)
- Years of Construction Knowledge and background
- Responsible, Respectful and Dependable
- Both office and in field experience
Timeline
Operations Manager
Padron Construction Inc.
05.2019 - 05.2024
Lead Service Technician
Fox Vending
01.2015 - 05.2019
Property Preservation
Illinois Property Preservation REO
02.2012 - 11.2014
EPA Universal Certified - HVAC Installation And Repair
ETI School of Skilled Trades
- Business Marketing & Business Management
College of DuPage
Carpenters - Construction Trades
TCD Technolgy Center Of DuPage
High School Diploma -
Glenbard North High School