Nicholas Pearce
CHESNEE,SC
Summary
At MacLellan Integrated Services, a seasoned Team Lead excelled in enhancing team productivity and customer satisfaction through innovative coaching and quality improvement strategies. Demonstrated expertise in performance monitoring and fostering teamwork, achieving significant improvements in project delivery and safety standards.
Overview
2
2
years of professional experience
Work History
Team Lead
MacLellan Integrated Services
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Adjusted equipment to meet different productivity levels.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Nashua High School North
Nashua, NHSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Regulatory Compliance
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- People Management
- Quality Improvement
Timeline
Team Lead
MacLellan Integrated Services
06.2022 - Current
Nashua High School North
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