Nicholas Pereira
Miami,FL
Summary
Dedicated customer service professional focused on maintaining customer satisfaction and driving company success. Experienced in efficiently managing high call volumes and cultivating positive customer relationships. Proficient in presenting, communicating, and problem-solving to meet diverse customer needs. Committed to delivering exceptional service and fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
South Dade Nursing & Rehabilitation Center
07.2023 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Sales Representative Selling Plant to Landscaping
Outside Solution
01.2021 - Current
Education
High School Diploma -
Somerset Academy Charter High School
Homestead, FL05-2024
Skills
- Inbound Phone Call Management
- Bilingual, fluent in English and Spanish
- Problem-solving skills
- Interpersonal Skills
- Building rapport
- Technical Troubleshooting
Timeline
Front Desk Agent
South Dade Nursing & Rehabilitation Center
07.2023 - Current
Sales Representative Selling Plant to Landscaping
Outside Solution
01.2021 - Current
High School Diploma -
Somerset Academy Charter High School
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