Nicholas Philbeck
Farmersville
Summary
Dependable worker with with more than fifteen years of experience in maintenance and plumbing. I am great at troubleshooting, delivering excellent customer service. and am known for complying with safety requirements. Seeking a role with established organization where hard work and attention to detail will be appreciated. I also have jetting and drain cleaning experience. I have a strong willingness to learn new things. I am very mechanically inclined and I, also am a firm believer that you can learn something new every day.
Overview
23
23
years of professional experience
Work History
Service Technician
Atherton Plumbing
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Clear drains in customers homes.
Service Technician
Spartan Plumbing
01.2023 - 09.2023
- Diagnosed plumbing issues using advanced troubleshooting techniques and tools.
- Repaired and replaced fixtures, ensuring compliance with safety standards and regulations.
- Mentored junior technicians, enhancing team skills and improving service delivery efficiency.
- Implemented process improvements that reduced service response times and enhanced customer satisfaction.
- Inspected equipment to diagnose operational issues.
Shop Technician
Roto-Rooter
07.2011 - 11.2022
- Cleaned, inspected and verified operations of equipment and components to determine repair or maintenance needs.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Complied with policies and proper procedures to meet occupational safety and health standards.
- Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Performed scheduled inventory counts and supply audits.
- Established and enforced clear safety policies to protect workers from injury.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
Yard Supervisor
Clean Water Limited
02.2011 - 07.2011
- Complied with safety rules to minimize incidents and accidents.
- Checked loaded materials compared to work orders for correctness.
- Examined tankers to determine loading/unloading sequences.
- Inspected equipment for wear, specifications adherence and issues.
- Informed upper management or department heads of items loaded or problems encountered.
- Presented and explained work to team.
Mechanic
Kennys Auto Repair
04.2010 - 02.2011
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed standard inspections to assess wear and damage to vehicles.
- Diagnosed and repaired vehicles during road call situations.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Repaired, replaced and adjusted brakes.
Drain Technician
Roto-Rooter hhp
05.2003 - 09.2008
- Greeted clients pleasantly and delivered details about planned services, costs and potential discoveries.
- Fed revolving cables or rods into openings, stopping machinery to change knives and conform to pipe sizes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Colonel White H.S.
Dayton, OHSkills
- Safety Procedures
- Customer Relationship Management
- Troubleshooting Skills
- Maintenance & Repair
- First Aid/CPR
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Good Work Ethic
- Customer Service
- PPE Use
- Teamwork and Collaboration
- Inventory Management and Planning
Timeline
Service Technician
Atherton Plumbing
09.2023 - Current
Service Technician
Spartan Plumbing
01.2023 - 09.2023
Shop Technician
Roto-Rooter
07.2011 - 11.2022
Yard Supervisor
Clean Water Limited
02.2011 - 07.2011
Mechanic
Kennys Auto Repair
04.2010 - 02.2011
Drain Technician
Roto-Rooter hhp
05.2003 - 09.2008
GED -
Colonel White H.S.
Education and Training
other