Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Phillips

Missouri City,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level Public Safety position to help launch career while achieving company goals. Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Public Safety Officer

The Methodist Hospital
09.2023 - 01.2024
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
  • Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.

Loader and Unloader

Federal Express, FedEx
05.2018 - 10.2020
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
  • Kept loading dock clear and free of debris, minimizing accidents and injuries.
  • Checked load-related documentation to promote completeness and accuracy.

Customer Service Associate

Lowe's
05.2015 - 05.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Education

High School Diploma -

Thurgood Marshall High School
Missouri City, TX
05.2015

Skills

  • Inventory Accuracy
  • Storage Area Management
  • Safe Chemical Handling
  • Forklift Operation
  • Shipment Processing
  • Truck Loading
  • Shipping
  • Safety Monitoring
  • Shipping and Receiving
  • Cargo Securing
  • Safety Precautions
  • Critical Thinking
  • De-escalation Strategies
  • Report Preparation
  • Emergency Response
  • Conflict de-escalation
  • Surveillance techniques
  • Self-defense techniques
  • Safety Regulations
  • Integrity and ethics
  • Security management
  • Crime Prevention

Certification

International Association for Healthcare Security and Safety

Certified Healthcare Security Officer(CHSO)

CPI Nonviolent Crisis Intervention Training

Timeline

Public Safety Officer

The Methodist Hospital
09.2023 - 01.2024

Loader and Unloader

Federal Express, FedEx
05.2018 - 10.2020

Customer Service Associate

Lowe's
05.2015 - 05.2018

High School Diploma -

Thurgood Marshall High School
Nicholas Phillips