NICHOLAS PINAL
Las Vegas,NV
Summary
Field-based systems implementation professional with extensive hands-on experience supporting Toast and Square POS deployments across hundreds of restaurant and retail locations. Brings a rare combination of restaurant operations leadership, client training, and technical fluency, enabling immediate credibility with owners and operators. Proven at stabilizing go-lives, rebuilding customer confidence, identifying workflow gaps, and translating product features into real business value.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Training Coordinator
Sora Partners
Las Vegas, NV
03.2026 - Current
- Developed and implemented training programs to enhance employee skills and knowledge.
- Coordinated logistics for training sessions, ensuring optimal resource allocation and scheduling.
- Assisted in evaluating training effectiveness through feedback collection and analysis.
- Collaborated with subject matter experts to create engaging instructional materials.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
System Implementation Engineer
Sora Partners
Las Vegas, NV
06.2024 - 03.2026
- Deliver full-cycle go-live support for Toast POS across hundreds of restaurant locations, serving as an on-site representative during launch windows.
- Install and configure Toast hardware, including terminals, printers, and peripherals, ensuring operational readiness under time-sensitive conditions.
- Train staff and managers on Toast workflows, features, and best practices, translating technical functionality into clear, operator-focused guidance.
- Assist operators with menu building, module optimization, and feature configuration to align Toast capabilities with real operational needs.
- Troubleshoot live system issues during critical launch periods, restoring service continuity and rebuilding owner confidence in the product.
- Identify feature gaps and workflow challenges, recommending solutions that improve adoption, efficiency, and long-term satisfaction.
- Install and support Square POS hardware and train staff on Square workflows, providing comparative insight across platforms (Toast, Square, Lavu).
- Regularly field operator questions comparing Toast to competing systems, strengthening product credibility through firsthand operational expertise.
Operations Manager / General Manager
El Corazon Cantina
Las Vegas, NV
09.2023 - 06.2024
- Led daily restaurant operations with responsibility for guest experience, staffing, scheduling, payroll, and compliance.
- Built service standards and SOPs from the ground up, improving consistency and operational efficiency.
- Recruited, trained, and supervised front-of-house staff while partnering with ownership on business strategy.
- Managed bar operations, inventory, and ordering, identifying process improvements that reduced waste and improved margins.
- Launched a restaurant rewards program to increase customer retention and repeat visits.
- Directed event and catering sales strategy, supporting revenue growth through promotions and live events.
- Analyzed customer trends and sales data to inform staffing, menu decisions, and promotional planning.
- Worked extensively with Toast and Clover POS, strengthening operational understanding of restaurant technology.
Customer Service Manager
Longevinex
Las Vegas, NV
03.2022 - 03.2023
- Managed customer relationships and resolved escalated issues while maintaining high satisfaction and retention standards.
- Supported executive decision-making through reporting and operational insights.
- Improved customer support workflows, increasing efficiency and consistency.
- Conducted outbound email outreach to prior and prospective customers, contributing to a 15% increase in sales over three months.
Marketing Liaison
Grandview / Vacation Village Resorts
Las Vegas, NV
01.2019 - 03.2021
- Engaged guests on property and qualified prospects for resort timeshare tours based on eligibility criteria.
- Booked tours and managed guest flow in coordination with sales and hospitality teams.
- Communicated promotional offerings clearly and professionally while maintaining a positive guest experience.
- Built comfort initiating conversations, handling objections, and guiding guests toward next-step commitments.
Various Front of House Roles
Archi's Thai Kitchen / Tao Asian Bistro
Las Vegas, NV
- Progressed through high-volume front-of-house roles, developing firsthand understanding of restaurant workflows, peak service demands, and guest expectations.
- Built operational empathy that now informs client training, troubleshooting, and implementation work with restaurant operators.
Education
Bachelor of Arts - Communication – Public Relations
Nevada State University
Henderson, NV12-2026
Associate of Arts -
College of Southern Nevada
Las Vegas, NVSkills
- Restaurant Technology Enablement
- Relationship-building
- Onsite implementation
- Skills training
- Effective communication
- End user support
- Creative problem solving
- Software configuration
Certification
- TAM
- Food Handler Certification
COMMUNITY SERVICE
Program Coordinator
Shop with a Kappa, Las Vegas, NV
- Participated in strategic planning sessions focused on improving existing program
- Created detailed project plans outlining tasks, deadlines, resources needed and budget requirements.
- Analyzed data from past projects to identify trends and areas for improvement.
Timeline
Training Coordinator
Sora Partners
03.2026 - Current
System Implementation Engineer
Sora Partners
06.2024 - 03.2026
Operations Manager / General Manager
El Corazon Cantina
09.2023 - 06.2024
Customer Service Manager
Longevinex
03.2022 - 03.2023
Marketing Liaison
Grandview / Vacation Village Resorts
01.2019 - 03.2021
Various Front of House Roles
Archi's Thai Kitchen / Tao Asian Bistro
Bachelor of Arts - Communication – Public Relations
Nevada State University
Associate of Arts -
College of Southern Nevada