Nicholas Ploof
Geronimo,OK
Summary
EHR and operations consultant supporting national VA Oracle Cerner rollout efforts with a focus on Tier 1 SME coordination, risk tracking, reporting, and workflow support. Brings healthcare operations experience, meeting facilitation, documentation, and issue resolution across revenue cycle and administrative processes, along with a military background in high-pressure environments.
Overview
1
1
Certification
19
19
years of professional experience
Work History
EHR General Management Consultant
Everforth ECS Federal
Fairfax, Virginia
03.2023 - Current
- Served as Operations Analyst (OA) for national Tier 1 Subject Matter Expert (SME) Team: Business Operations (Bus Ops), supporting T1SMET: Bus Ops Co-Leads and workstream alignment. Facilitated tracking and resolution of revenue, workload, productivity, and administrative aspects for Veterans Health Administration (VHA) while collaborating with other Tier 1 SME Teams to ensure comprehensive process considerations for enterprise changes. Supported diverse VA organizations, including Health Information Management (HIM), Patient Accounting, Acute Case Management (ACM), and others, as veteran affairs sites transitioned to the new Oracle Cerner Electronic Health Record system, managing tasks aligned with Bus Ops and workstreams for IHT-145 CMT, IHT-145 CSU, and IHT TOPR 229 EHRM projects.
- Facilitated 2-6 meetings a week by formulating agendas, leading discussions, tracking action items, writing minutes, and uploading supporting documents to the council Teams channel. Initiated email chains with key stakeholders shortly after each meeting to address action items and prevent lingering tasks. Solicited customer feedback to improve service by including links to meeting recordings and agendas. Archived all meeting information with dates and supporting documents for accessible reference. Managed the Bus Ops queue in the Risk Management App (RMA) and ServiceNow (SNow) to address risks and issues reported from live sites and other field locations.
- There are multiple tracker systems we assist with providing updates on. The applications include the JIRA application, Risk Management App (RMA), and ServiceNow (SNow). The T1SMET meets on a weekly basis to review and provide updates on each of these applications where I help input these updates.
- Oversaw complex projects from initiation to completion, ensuring timely delivery within budget constraints while effectively executing all project phases.
Program Data Manager
Red Rock Behavioral Health Services
Lawton, Oklahoma
06.2020 - 03.2023
- Managed EHR implementation as project manager, coordinating with Cohen Veterans Network and vendor to complete agency-specific setup, conducted end user training, and ensured timely integration testing and deliverables for all Cohen clinics managed by Red Rock.
- Work closely with clinical and operational staff to ensure accurate and timely data collection within the EHR and other data sources (e.g. Client Experience Surveys), as well as completeness of data through all points of the patient process (referral, intake, services, discharge and post discharge).
- Serve as primary point of contact for all clinic end users for first level support on EHR; accurately document issues and request assistance from the Cohen Veterans Network systems team in a timely manner.
- Proactively identify errors and inconsistencies in data and work directly with clinical staff to address inaccuracies and gaps.
- Creates, Implements, and manages training for end users and super users.
- Trained new clinic staff on the EHR and provided documentation for data collection processes and policies.
- Oversaw data management processes for accurate tracking and reporting, including onboarding new staff, training on applications, and setting up EHR profiles for multiple clinic locations in Oklahoma and Colorado.
- Created and managed CVN/Red Rock clinic Cerner profiles with Revenue Cycle Management, CICBH, and Scheduling Tools.
- Built end user Cerner profiles utilizing AppBar, User Management Utility, CICBH, Revenue Cycle Management, and Scheduling Tools to streamline access and functionality.
- Responsible for creating Request Lists, Master Lists, Resource Groups, Appointment Types, Associated Resource Groups, and Request Lists.
- Run reports for leadership and clinicians using Discern Analytics 2.0, Business Objects, and CICBH Reports.
- Serve as a key member of the billing team within Clinic, including serving as a point of contact for the Revenue Cycle Management (RCM) vendor and working closely with the RCM vendor in production and distribution of relevant reports, ensuring claim denials are resolved by Clinicians, working proactively with Clinicians to address trends in claim errors and working with CVN's Managed Care staff on payer issues.
- Produce a monthly discharge report to support the partnership with Vets4 Warriors.
- Built custom reports through Microsoft excel, to help track all data utilization for each member of the Clinical Treatment Team.
- Built custom onboarding packets for each specific position within the clinic for the new hires including Administrative Assistants, Case Managers, Intake Coordinators, Clinicians, and Prescribing Providers.
- Configured each laptop with essential bookmarks for relevant applications. each laptop with bookmarks for application that are specific to Google Chrome and Microsoft Edge.
- Assisted each team member in creating their iCloud and Microsoft Exchange accounts for their work. create iCloud and Microsoft Exchange accounts for their work cell phone.
- Set up each member's Mitel or Yealink office phone, along with adding each extension to their call list.
- Oversaw data management processes for accurate tracking and reporting, including onboarding new staff, training on applications, and setting up EHR profiles for multiple clinic locations in Oklahoma and Colorado.
Lead Flowback Operator
F2 Oilfield Services
07.2017 - 06.2020
- Operated flowback manifolds, chokes, separators, sand traps, plug catchers, forklifts, man baskets, frac tanks, production flow tanks, and other equipment to complete each phase of the job.
- Managed multiple wells and locations throughout oil and gas production, ensuring efficient operations across all phases.
- Operated heavy machines and large equipment to complete the separation phase of oil and gas production. Worked within the protocols of safety provided by the EPA.
- Minimized environmental impact by monitoring and reporting any leaks or spills during flowback operations.
- Ensured accurate data collection by conducting thorough well tests, monitoring production rates, and recording essential information.
- Created spreadsheets to track oil, gas, water, sand, and other fluid data points to send to leadership.
- Maintained accurate job-related records, facilitating timely supervisor reporting and regulatory compliance.
- Collaborated with departments to enhance communication and optimize well performance, contributing to overall operational efficiency.
General Manager
Shine Car Washes
Lawton, Oklahoma
11.2014 - 11.2016
- Served as a general manager for a professional car wash service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised twenty key personnel, enhancing operational effectiveness and team cohesion.
- Formulated and executed strategies that successfully boosted sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Designed and executed a promotional campaign, driving significant increases in revenue, profits, production, memberships, and customer turnout.
- Directed daily mandatory safety meetings before each shift change.
- Maintained and serviced car wash equipment to prevent future cost replacement.
- Communicated with employees to maintain a positive work environment and a favored work schedule.
- Effectively communicated and reported directly to the region manager and owner.
- Identified effective solutions for complex problems.
Physical Therapy Aide
Physical Therapy
Lawton, Oklahoma
05.2012 - 05.2014
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Assisted physical therapists in improving patients' quality of life through targeted support.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Registered new patients and scheduled appointments to enhance clinic workflow.
- Prepared the therapy rooms for the patients before they received their manual therapy.
- Adapted to various assignments to effectively manage changing patient caseloads.
- Entered patient information into an electronic health record system called MyEvolv NetSmart.
- Made corrections to charts/data points when errors were found.
25Q Multi-Communication Channel Operator
United States Army
Fort Lewis, Washington
04.2009 - 08.2011
- Serviced multi-channel communication equipment to ensure reliable operation during missions.
- Maintained equipment, vehicles, security devices, and power generators, supporting readiness for operational deployment.
- Analyzed BIT/BITE diagnostics to isolate faults in line-replaceable units.
- Facilitated setup of battery systems and networks in S6 office, enhancing operational capability and reliability.
68W Healthcare Specialist / Combat Medic
United States Army
Fort Sam Houston, Texas
10.2007 - 04.2009
- Delivered critical medical care to injured personnel during combat situations
- Enhanced patient care by providing accurate and timely medical assessments, treatments, and interventions.
- Streamlined emergency response procedures, enhancing efficiency and effectiveness in crisis situations.
- Participated in humanitarian relief efforts by providing essential medical services to affected populations.
- Conducted training sessions for Soldiers on Combat Lifesaver and First Responder techniques
- Improved access to mental health resources by collaborating with behavioral health specialists in developing targeted interventions.
- Facilitated patient care by assisting in outpatient and inpatient treatment processes.
- Managed inventory of medical supplies and equipment, maintaining optimal levels for mission readiness.
- Implemented wellness initiatives that increased physical fitness levels among military personnel, contributing to reduced injury rates.
Education
B.S. - Sports and Exercise Science, Allied Health Science
Cameron University
Lawton, OK01-2017
Skills
- EHR rollout
- Cerner / Oracle Health EHR
- Cerner setup
- NetSmart MyEvolvEHR
- Data Analytics
- Business Intelligence
- Power BI
- ServiceNow management
- ServiceNow
- Jira analysis
- Jira
- Project Management
- Project coordination
- Workflows
- Report creation
- Data analysis
- Documentation
- Process Improvement
- Microsoft 365
- SharePoint
Certification
Jira
Service
US Army, 25Q Multi-Communication Channel Operator; 68W Combat Medic/Health Care Specialist (November 2007-August 2010)
Timeline
EHR General Management Consultant
Everforth ECS Federal
03.2023 - Current
Program Data Manager
Red Rock Behavioral Health Services
06.2020 - 03.2023
Lead Flowback Operator
F2 Oilfield Services
07.2017 - 06.2020
General Manager
Shine Car Washes
11.2014 - 11.2016
Physical Therapy Aide
Physical Therapy
05.2012 - 05.2014
25Q Multi-Communication Channel Operator
United States Army
04.2009 - 08.2011
68W Healthcare Specialist / Combat Medic
United States Army
10.2007 - 04.2009
B.S. - Sports and Exercise Science, Allied Health Science
Cameron University