Nicholas Portela
Toledo,OH
Summary
Dynamic Shift Leader at Rudy’s Hot Dog with a proven track record in team leadership and cash handling. Enhanced operational efficiency during peak hours and trained staff to deliver exceptional customer service. Skilled in POS system operation and adept at resolving customer complaints, ensuring high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Shift Leader
Rudy’s Hot Dog
Toledo, Ohio
10.2021 - Current
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on food preparation and customer service protocols.
- Optimized workflow processes to enhance efficiency during peak hours.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Education
High School Diploma -
Toledo School For The Arts
Toledo, OH05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- POS system operation
Timeline
Shift Leader
Rudy’s Hot Dog
10.2021 - Current
High School Diploma -
Toledo School For The Arts