Nicholas Portelli

• Worked effectively in team environments to make the workplace more productive.
• Assisted with customer requests and answered questions to improve satisfaction.
• Recognized by management for providing exceptional customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Ensured all safety protocols were followed while operating the forklift.
• Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
• Organized items according to size, type, style, color, or product code.
• Followed standard operating procedures to safely stack and store materials in the warehouse.
• Loaded or unloaded shipments on trucks.
• Communicated with supervisor and other warehouse staff to coordinate work.
• Assisted with shipping and receiving activities as needed.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Fostered positive working relationships with regular customers.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

• Listened carefully to customer instructions and prepared orders according to those preferences.
• Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
• Took special orders for event catering and party trays. assisting customers by recommending additional items, condiments and garnishes.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Offered product samples to customers, generating additional sales through taste-testing.
• Planned work for deli team to optimize coverage for busy periods.

Bus Boy

• Duties included taking plates to the kitchen for washing, refilling water glasses, resetting tables for next service professionally, handling dining room needs efficiently.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Greeted guests pleasantly and answered menu questions.

Bar Back

• Provided assistance to the bartender to insure service runs smoothly and efficiently behind the bar. This included cleaning glasses, stocking beer, liquor and spirits as well as ice.
• Recorded orders by answering customer questions and entering requests into system.
• Supported sales efforts by suggestively upselling drink items and increasing check averages.

Food Running

• Followed food safety protocols and best practices.
• Assist servers and provided efficient, friendly, professional service.
• preformed side work duties assigned and maintain the cleanliness of the restaurant within the health code standards.
• Effectively delivered food quickly to correct tables to help the kitchen move faster and keep customers happy during peak rush hours.
• Maintaining organization to secure a smooth service.
• Resolved customer issues by listening and finding creative solutions to rectify the situation.