NICHOLAS PORTI
NESCONSET,UNITED STATES
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
Managed Technology
Nesconset, NY
02.2026 - Current
- Implemented conditional access protocols and multifactor authentication within Entra admin portal.
- Built an interactive customer registration platform using Power Pages integrated with Microsoft Dataverse.
- Established and troubleshot Site-to-Site IPsec VPN tunnels between branch offices.
- Performed regular backups and disaster recovery procedures to ensure data security and system integrity.
- Managed and updated firewall rules and NAT policies to enforce strict access control lists and permit authorized inbound/outbound traffic.
- Streamlined user experience by implementing Group Policy for folder redirection, mapped network drives, and customized desktop environments.
- Diagnosed and resolved hardware and software issues to minimize downtime for end-users.
- Provided technical support via phone, email, and remote access tools to ensure user satisfaction.
IT SUPPORT TECHNICIAN
DR Print/ DRP Solutions
Hauppauge, United States
06.2022 - 02.2026
- Carefully oversaw client operations while managing tickets using ConnectWise Manage, and efficiently utilized ConnectWise Automate to access remote machines.
- Provided comprehensive technical support and maintenance to 100+ end-users across the organization, resolving hardware, software and network issues in a timely fashion.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Optimized network performance and addressed IT security issues to ensure compliance with industry standards.
- Leveraging ITGlue, I accessed and managed all necessary documentation and passwords for each client ensuring seamless integration with clients' workflows.
- This often involved verifying default gateway and DNS settings for alignment with company standards.
- Adeptly troubleshooted software applications like Lacerte, QuickBooks, Adobe, Prism, and Bluebeam to ensure seamless functionality for clients.
- Created and organizing user profiles in Active Directory, and ensuring synchronization with Azure for clients utilizing this service.
- Used PowerShell commands to perform essential tasks, such as file and directory management, as well as setting up archive folders in Outlook.
- In the Office 365 admin portal, I was responsible for managing companies' add/remove new or no longer working clients, adding or removing licenses, creating distribution groups, managing shared mailboxes, checking sign-in logs, and setting up multi-factor authentication.
PACKAGE HANDLER
FedEx Ground
Bohemia, United States
08.2021 - 06.2022
- My position at FedEx is called a splitter.
- My job is to organize boxes to their corresponding conveyor belt while a constant flow of boxes varying weight and size come up to me.
CREW MEMBER
Dunkin' Donuts
Nesconset, United States
06.2019 - 08.2021
- I was a crew member that worked 5 days a week with an average of 36 hours a week.
- My accomplishments as just a crew member were training new workers and helping my manager with some of her tasks.
- I also had my manager's trust with tasks that I handled alone while being busy with the drive-through at the same time.
REALTOR
Long Island Homes And Horse Properties
Smithtown, United States
01.2019 - 04.2019
- My job was to answer the phone, take down names and properties that the customer was interested in, and look for what agent was in charge of that town.
- Managed client intake calls and connected leads with agents; handled property data and listing confirmations.
Education
HIGH SCHOOL DIPLOMA -
Smithtown High School East
Saint James06-2020
Skills
- Active Directory
- Azure
- PowerShell
- VMware
- SQL
- TCP/IP
- Windows Server
- DNS
- DHCP
- Office 365
- SharePoint
- Zendesk
- ConnectWise
- Network Administration
- System Administration
- Technical Support
- VoIP
- LAN/WAN
- SonicWall
- Datto
- QuickBooks
- Customer Service
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
Timeline
IT Support Engineer
Managed Technology
02.2026 - Current
IT SUPPORT TECHNICIAN
DR Print/ DRP Solutions
06.2022 - 02.2026
PACKAGE HANDLER
FedEx Ground
08.2021 - 06.2022
CREW MEMBER
Dunkin' Donuts
06.2019 - 08.2021
REALTOR
Long Island Homes And Horse Properties
01.2019 - 04.2019
HIGH SCHOOL DIPLOMA -
Smithtown High School East