Nicholas Rachells
Garfield Heights,OH
Summary
Professional individual with various skills including customer service, managerial and sales. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
Work History
Associate Leader
Petsmart
South Euclid, OH
10.2024 - Current
- Supervised associate performance to ensure quality customer service was consistently delivered.
- Implemented strategies to take advantage of new opportunities.
- Analyzed company's expenditures and developed financial models.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Store Manager
Perfumania
Aurora, OH
11.2017 - 09.2024
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Customer Service Manager
TTI Floor Care
Glenwillow, OH
03.2018 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Education Director
Loving Cup Academy
Shaker Heights, OH
06.2011 - 03.2018
- Oversaw development and implementation of quality educational programs.
- Observed teachers and students in classrooms weekly to gather data and improve instruction.
- Built rapport with families through parent conferences.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
Lead Preschool Teacher
Loving Cup Academy
Shaker Heights , OH
06.2011 - 03.2018
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Planned educational opportunities based on children's interests.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Submitted weekly lesson plans.
Education
High School Diploma -
Bedford High School
Bedford, OH06.2007
Child Development Association - Education
Starting Point
Cleveland, OHSkills
- Policy Development and Enforcement
- Human Resources Oversight
- Time Management
- Management Training
- Recruiting and Hiring
- Supply Ordering
- Operational Streamlining
- Inventory management
Skills
- Business Leadership
- Administrative Management
Timeline
Associate Leader
Petsmart
10.2024 - Current
Customer Service Manager
TTI Floor Care
03.2018 - 07.2018
Store Manager
Perfumania
11.2017 - 09.2024
Education Director
Loving Cup Academy
06.2011 - 03.2018
Lead Preschool Teacher
Loving Cup Academy
06.2011 - 03.2018
High School Diploma -
Bedford High School
Child Development Association - Education
Starting Point