Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Rajotte

Smithfield

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

20
20
years of professional experience

Work History

Search Engine/AI Rater

Telus International
06.2023 - Current
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.

Social Media Manager

Wickenden Pub
06.2019 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Intake Specialist

Rob Levine And Associates
02.2017 - 08.2022
  • Communicated pertinent information to clients via phone, email and mail.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Scanned 400-500 documents weekly and saved in database to keep records of essential organizational information.

Insurance Producer

Duarte Agency
07.2003 - 12.2016
  • Provided detailed information about company insurance products.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Set up policies and completed all documentation.
  • Worked in high-volume, competitive sales environment.

Culinary Assistant

Tom Perry Catering
05.2012 - 09.2012
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Grilled meats and seafood to customer specifications.

Education

High School Diploma -

Warwick Veterans Memorial High School
Warwick

Skills

  • Building Customer Trust and Loyalty
  • Social Media Management Experience
  • Client Needs Assessment
  • Word Processing
  • Database Uploading
  • Self Starter
  • Data Review
  • Data Compilation
  • Client Correspondence
  • Efficient Data Entry
  • Inbound and Outbound Calling
  • Online Reputation Monitoring
  • Administering Social Media Accounts
  • Data Visualization
  • Data Integrity

Timeline

Search Engine/AI Rater

Telus International
06.2023 - Current

Social Media Manager

Wickenden Pub
06.2019 - Current

Intake Specialist

Rob Levine And Associates
02.2017 - 08.2022

Culinary Assistant

Tom Perry Catering
05.2012 - 09.2012

Insurance Producer

Duarte Agency
07.2003 - 12.2016

High School Diploma -

Warwick Veterans Memorial High School

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Nicholas Rajotte