Nicholas Ray
New York,NY
Summary
Highly motivated professional seeking position to flourish in the service department. A great communicator with "people person" skills with staff and customers. Abilities to diagnose most vehicle symptoms by a few questions provided to the customer. Great personality that believes the best customer is an educated customer. Ability to translate technical automotive language to understandable terms for the average person. Over 20+ years in the industry between all types of auto, truck, and equipment. A constant striver for customer satisfaction, review, and referral. Highly resourceful and competent under pressure.
Overview
14
14
years of professional experience
Work History
Owner Operator
Diesel Mechanick Inc.
East Patchogue, New York
03.2016 - Current
- Conferred with customers to obtain descriptions of vehicle problems and discuss repair requirements.
- Tested electrical circuits for faults using diagnostic computers.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Evaluated vehicle systems to assess function and uncover defects.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Updated databases with new and modified customer data.
- Upsold additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Landscaper/Diesel Mechanic
DiGiovanna Bros. Landscaping
Brightwaters , NY
06.2005 - 06.2016
- Operated landscaping equipment to maintain grounds and remove trees.
- Built retaining walls using stones or bricks for stability purposes.
- Mixed mortar and grout and used to adhere building materials and create structures.
- Prepared mortar and applied it to brickwork using trowels or other tools.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Repaired, replaced and adjusted brakes.
- Monitored shop equipment to maintain safe working condition.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Completed standard inspections to assess wear and damage to vehicles.
- Tested components with appropriate instruments to ensure proper operation.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Certificate - Diesel Mechanics Technology
New York Automotive And Diesel Institute
Jamaica, NY04-2011
High School Diploma -
North Babylon High School
North Babylon, NY06-2009
Skills
- Customer Service
- Service Estimates
- Sales Expertise
- Attention to Detail
- Service Scheduling
- Technical Knowledge
- Excellent Communication
- Service Recommendations
- Vehicle System Analysis
- Repair Recordkeeping
- Fleet Management
- Documentation
Accomplishments
- Skills USA Award 1st place Long Island region for Automotive Service Skills
Timeline
Owner Operator
Diesel Mechanick Inc.
03.2016 - Current
Landscaper/Diesel Mechanic
DiGiovanna Bros. Landscaping
06.2005 - 06.2016
Certificate - Diesel Mechanics Technology
New York Automotive And Diesel Institute
High School Diploma -
North Babylon High School
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