Nicholas Rhoades
Tampa,FL
Summary
Dynamic and professional individual with extensive experience in team management and customer service at Dimisa Gourmet. Proven track record in employee training and conflict resolution, enhancing customer satisfaction. Skilled in multi-tasking and building relationships, while effectively leading operations in fast-paced environments. Passionate about continuous learning and achieving excellence in service delivery. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
OG Subs
09.2023 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Developed and implemented team training plans to ensure consistency in customer service and product knowledge.
- Coordinated activities between front-of-house personnel and back-of-house kitchen staff to maximize efficiency during peak business hours.
- Worked with over 10 other employees and helped them keep task in order.
- Answered over 15 calls a day managing taking orders and scheduling catering's and deliveries.
Delivery Driver
Hungry Howies
02.2022 - 08.2022
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
Owner of Car Detailing
813 Mobile Detailing
08.2020 - 08.2024
- Managed the daily operations related to customer service, inventory management, initiated sales and marketing.
- Built and maintained strong relationships at all levels of the organization.
- Detailed cars in a fast and orderly manner, while efficiently making sure each car was cleaned to its deepest potential.
- Dealt with over 100 customers and two employees
Assistant Manager
Dimisa Gourmet
01.2020 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining high levels of professionalism.
- Took phone calls from multiple customers and managed catering schedules for over 50 catering's
Education
Bachelor of Science (B.S.) - Social Innovation & Entrepreneurship
Florida State University
Tallahassee, FL05.2026
Skills
- Team motivation
- Team management
- Employee coaching
- Willingness to learn
- Effective multi-tasking
- Customer service
- Cash handling
- Customer service management
- Creative problem solving
- Sales monitoring
Certification
- Microsoft Word Certification
- CIW Internet Business Certification
Timeline
Shift Supervisor
OG Subs
09.2023 - Current
Delivery Driver
Hungry Howies
02.2022 - 08.2022
Owner of Car Detailing
813 Mobile Detailing
08.2020 - 08.2024
Assistant Manager
Dimisa Gourmet
01.2020 - Current
Bachelor of Science (B.S.) - Social Innovation & Entrepreneurship
Florida State University
Similar Profiles
SUSANNE WILSONSUSANNE WILSON
Brand Manager at Rauch Fruchtsäfte GmbH & Co OGBrand Manager at Rauch Fruchtsäfte GmbH & Co OG
Ella MikkelsenElla Mikkelsen
President of MUN at Herlufsholm Skole og GodsPresident of MUN at Herlufsholm Skole og Gods
Jennifer MuellerJennifer Mueller
Manager at OG Smoke ShopManager at OG Smoke Shop
KARTIK PUNEKARKARTIK PUNEKAR
SENIOR SOFTWARE DEVELOPMENT ENGINEER IN TEST at VONAGESENIOR SOFTWARE DEVELOPMENT ENGINEER IN TEST at VONAGE
Zane BellamyZane Bellamy
Field Support Engineer at PulteGroupField Support Engineer at PulteGroup