Nicholas Rhodes
Centerton,AR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Sherwin-Williams
06.2021 - 05.2024
- Engaged in satisfying customers needs through inputting customer orders into the computer POS system, managed commercial accounts, inventory, and supervised freight receiving
- Managed high call volume while maintaining a courteous and professional demeanor
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs
- Scheduled and performed delivery pickups and inventory transfer from other company stores
- Responded proactively and positively to rapid change
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions to ensure customer satisfaction
- Developed rapport with customers, fostering long-term relationships and repeat business
- Educated customers about billing, payment processing and support policies and procedures
Education
Bachelor of Science - Professional Pilot
University of Central Missouri
Warrensburg, MO12.2023
High School Diploma -
Har-Ber High School
Springdale, AR05.2015
Skills
Excellent Customer Service
Effective Communication
Computer Literacy
High Skilled Multi-Tasking
Customer Order Management
Account Management
Prioritization
Customer Relations
Organizational Skills
Telephone Etiquette
Certification
- CFI - ASEL
- Commercial Pilot - ASEL
- Instrument Airplane
- Valid FAA Medical
References
References available upon request.
Timeline
Customer Service Specialist
Sherwin-Williams
06.2021 - 05.2024
Bachelor of Science - Professional Pilot
University of Central Missouri
High School Diploma -
Har-Ber High School
- CFI - ASEL
- Commercial Pilot - ASEL
- Instrument Airplane
- Valid FAA Medical
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