Nicholas Robertson

Work History

Pacific Cataract And Laser Institute (PCLI)

11.2009 - Current

Responded to support requests from over 600 end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Configured hardware, devices and software to set up work stations for employees.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Configure, Manage, and Administrate Intune system for over 1,000 devices.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Desktop Support lead and lead buyer. Sole decision maker for new desktop/laptop hardware, company wide.
Administrator for corporate zoom account of over 75 licensed users for both meetings and webinars.
Work in Vsphere virtualization in creating servers/desktops and maintaining backups.
Identified plans and resources required to meet project goals and objectives.

Timberland Bank

06.2007 - 11.2009

Administered Windows Server 2000/2003 network with Windows XP clients, network composed of over 60 servers and 300 PCs across 23 offices, made necessary changes to Active Directory and group policy, managed Microsoft Exchange e-mail system, oversaw internal Helpdesk operations, oversaw full and differential backups of all production servers, performed software updates, oversaw WSUS for managing Windows updates, updated Cisco routers and their configurations, troubleshoot PCs and upgrade/replace hardware as necessary, assisted with relocation of data center.
Semi-annually participated in Disaster Recovery scenario at a remote facility, successfully having the system back up and running from the most recent backup within 24 hours.
Implemented and oversaw Windows Server Update Services (WSUS) system for managing Windows updates on all servers and PCs within the network.
Closely worked with auditors on remediation of all vulnerabilities detected in network scans.

Lucky Eagle Casino & Hotel

06.2004 - 06.2007

Repair and troubleshoot hardware and software problems, including printers, network shares, hubs, routers, internal PC components, battery backups, cabling, and wiring on a daily basis.
Worked with a team to maintain 600+ PC and Video Slot network. Video Slots included Bally’s, IGT and Multi Media gaming systems. All these gaming systems are PC based.
Completed work order requests that have included but not limited to audio and video components. Components such as; LCD projectors, Stereo Equipment, Laptop’s for presentations, audio set-ups with wireless and wired microphones.