Nicholas Robinson
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
San Antonio, TX
10.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Project Manager Assistant
American Homes
09.2021 - 11.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Server/Bar Tender
Specht's Texas
06.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Lead Generator
GEVC
05.2019 - 04.2020
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
Education
Bachlors Degree - Business
UTSA
San Antonio, TX06-2022
High School -
Ronald Reagan High School
San Antonio, TX01.2017
Skills
- Customer service
- Customer relations
- Computer skills
- Banking experience
- Relationship building
- Problem resolution
- Active listening
- Critical thinking
- Complaint handling
- Data entry
- Team development
Personal Information
Age: 26
Timeline
Customer Service Representative
Conduent Business Services
10.2024 - Current
Project Manager Assistant
American Homes
09.2021 - 11.2022
Server/Bar Tender
Specht's Texas
06.2020 - 08.2021
Lead Generator
GEVC
05.2019 - 04.2020
Bachlors Degree - Business
UTSA
High School -
Ronald Reagan High School
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