Nicholas Robinson
San Antonio
Summary
Customer-focused professional with expertise in conflict resolution and effective communication. Delivers solutions that enhance customer satisfaction and loyalty. Collaborates with teams to adapt to evolving needs while driving results through empathetic service and a proactive approach to achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Representative
Steam Master Cleaning
San Antonio
08.2025 - Current
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Developed strong relationships with clients through regular follow-up and communication.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
Customer Service Representative
Conduent Business Services
10.2024 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer concerns promptly and accurately, enhancing satisfaction and fostering loyalty.
- Handled escalated calls efficiently, achieving satisfactory resolutions that benefited both customers and company.
- Managed high-stress situations, maintaining professionalism while resolving disputes or conflicts effectively.
Lead Prospect/Sales Closer
Next Gen Gaming
09.2021 - 09.2024
- Developed persuasive sales pitches that highlighted unique product benefits, resulting in higher deal closure rates.
- Expanded market reach by identifying and targeting new business opportunities, contributing to overall sales growth.
- Strengthened client relationships through regular follow-ups and timely communication, leading to increased repeat business.
Project Manager
American Homes
09.2021 - 09.2024
- Managed multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and alignment with organizational goals to achieve project objectives.
- Delivered projects on time while maintaining build quality and workplace safety standards.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Facilitated communication among team members to enhance collaboration and ensure successful project completion.
Server/Bar Tender
Specht's Texas
06.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Car Salesperson
Universal Toyota
05.2019 - 04.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Education
High School -
Ronald Reagan High School
San Antonio, TX01-2017
Skills
- Sales
- Lead generation
- Sales reporting
- CRM software
- Customer service
- Customer relations
- Complaint handling
- Problem resolution
- Relationship building
- Active listening
- Critical thinking
- Sales training
Personal Information
Age: 27
Timeline
Sales Representative
Steam Master Cleaning
08.2025 - Current
Customer Service Representative
Conduent Business Services
10.2024 - 08.2025
Lead Prospect/Sales Closer
Next Gen Gaming
09.2021 - 09.2024
Project Manager
American Homes
09.2021 - 09.2024
Server/Bar Tender
Specht's Texas
06.2020 - 08.2021
Car Salesperson
Universal Toyota
05.2019 - 04.2020
High School -
Ronald Reagan High School