Nicholas Rodriguez
San Antonio,United States
Summary
Practiced customer service professional with more than ten years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success with both call center and face to face environments, continuously surpassing goals while complying with company standards and mission.
Overview
13
13
years of professional experience
Work History
Sales Associate
JD Byrider
San Antonio, TX
01.2017 - 03.2020
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Completed registration paperwork and sales documentation.
Sales Associate
El Dorado Motors
San Antonio, TX
11.2011 - 12.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Drove team revenue totals by bringing in top sales numbers.
- Helped build sales team for new location by training and mentoring all members in company processes, product knowledge, customer service and selling techniques
Accounts Receivable Representative
Chacon Autos
San Antonio, TX
10.2009 - 11.2012
- Communicated with customers to identify and resolve outstanding payments.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
Collections Specialist
Conn's Home Plus
San Antonio, TX
07.2007 - 10.2009
- Processed debit and credit card and electronic check payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
William Howard Taft High School
San Antonio, TX05.2007
Skills
- Good Telephone Etiquette
- Attention to Detail
- Data Entry
- Customer Accounts Management
- Call center experience
- Sales
- Consultative techniques
- Upselling strategies
- Outgoing nature
- Negotiations strength
- Relationship building
- Persuasive communication style
- Professional demeanor
Timeline
Sales Associate
JD Byrider
01.2017 - 03.2020
Sales Associate
El Dorado Motors
11.2011 - 12.2015
Accounts Receivable Representative
Chacon Autos
10.2009 - 11.2012
Collections Specialist
Conn's Home Plus
07.2007 - 10.2009
High School Diploma -
William Howard Taft High School