Nicholas Rodriguez
Cicero,IL
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Overview
3
3
years of professional experience
Work History
Busser/Host/Dispatcher
Fifty/50 Restaurant Group
Chicago, IL
06.2021 - Current
- Communicated with customers regarding their needs while providing hospitality and excellent customer service.
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards.
- Trained new hosts on proper procedures, including greeting protocols and reservation management.
- Maintained cleanliness and organization of the host stand area at all times.
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders.
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction.
- Efficiently cleared and reset XX tables per shift, ensuring a clean and organized dining area.
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service.
- Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL05-2024
Skills
- Hazardous chemical handling
- Quality Assurance
- Professional Appearance
- Strategic Planning
- Resourcefulness
- Effective problem solving
- Guest Relations
- Event Coordination
- Training and coaching
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Busser/Host/Dispatcher
Fifty/50 Restaurant Group
06.2021 - Current
High School Diploma -
J Sterling Morton East High School
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