Nicholas Rojas
Phoenix,AZ
Summary
Driven professional with a proven track record at Wells Fargo, excelling in exceptional customer service and time management. Mastered relationship building at Dutch Bros and Perry's Steakhouse, enhancing customer loyalty through personalized service. Demonstrated professionalism and a strong work ethic, significantly improving cash handling accuracy and operational efficiency.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
06.2023 - 09.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Barista
Dutch Bros
07.2020 - 08.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Served customers quickly and efficiently and created strategies to prevent delays.
Front of House Employee
Perry's Steakhouse & Grille
11.2022 - 05.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Front of House Employee
Freddy's Cuisine
07.2017 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Applied Science - Hospital Administration
Grand Canyon University
Phoenix, AZ06.2026
Skills
Exceptional customer service
Strong Work Ethic
Professionalism and Courtesy
Excellent time management skills
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Teller
Wells Fargo
06.2023 - 09.2024
Front of House Employee
Perry's Steakhouse & Grille
11.2022 - 05.2023
Barista
Dutch Bros
07.2020 - 08.2024
Front of House Employee
Freddy's Cuisine
07.2017 - 06.2020
Associate of Applied Science - Hospital Administration
Grand Canyon University
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