Nicholas Rooney

Worked for merchandise at EDC Orlando 2023 and Forbidden Kingdom 2024 with a positive dynamic as a results-driven Festival Merchandise Sales Associate with a passion for music and a proven track record of driving sales in high-energy environments. Skilled in customer engagement, helping with inventory management, and maintaining a vibrant merchandising display. Thrives in fast-paced settings, ensuring a positive and memorable experience for festival attendees while achieving sales targets. Strong communication and interpersonal skills contribute to building lasting customer relationships.

• Sales manager opening tagging and displaying items for sale
• Answered incoming calls
• Placed orders
• Educated customers about Smoking essentials
• Up-sold customers
• Responsible for store displays
• Stocked the floor
• Maintained a clean service environment
• Assisted with returns
• Provided pleasant customer service.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Sprayed personal accounts or businesses for mosquitoes and other pest control
• Installed personal misting systems for personal accounts or businesses
• Maintenance and repair on all installed misting systems.

• Installation and routine maintenance for commercial kitchen hoods, duct work, exhaust fans, and commercial walk-in coolers for restaurants, hotels, resorts, theme parks, grocery stores, and colleges.

• Foreman for commercial landscape crew
• Foreman for commercial detail crew.

• Fry cook, dishwasher, morning restaurant and food prep.

• Foreman for landscape crew for all of what was Harris corp
• Properties.

• Landscaper