Nicholas Rourke
Brownsburg,IN
Summary
Detail-oriented operations manager skilled in customer relationship management and problem resolution. Experienced in coordinating team schedules and developing training programs that elevate service quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Manager
1-800-got-junk
Indianapolis, Indiana
08.2022 - 08.2026
- Managed daily operations and logistics for efficient junk removal services.
- Developed training programs for staff to enhance service delivery and safety.
- Oversaw inventory management and equipment maintenance for operational efficiency.
- Coordinated scheduling to optimize team productivity and customer satisfaction.
- Implemented process improvements to streamline workflows and reduce delays.
- Facilitated communication between team members to ensure effective collaboration.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Facilitate morning meetings to evaluate previous day's metrics and establish daily goals focused on improvement areas.
Senior Sales Lead
1-800-got-junk
Indianapolis, Indiana
09.2021 - 08.2024
- Visited various customers' locations to deliver accurate estimates for items or structures slated for removal and secured sales during onsite consultations.
- Trained junior sales staff on effective selling techniques and customer engagement.
- Created spreadsheets to efficiently track and display team members' KPIs.
- Conducted regular performance reviews to assess team progress and set goals.
Athletic Training Assistant
Indiana University Football Program, Bloomington
Bloomington, Indiana
05.2019 - 01.2020
- Assisted athletic trainers with injury evaluations and rehabilitation protocols.
- Prepared practice and game equipment for football team activities.
- Maintained inventory of medical supplies and equipment for training sessions.
- Documented athlete injuries and treatment plans in electronic health records system.
- Supplied water and Gatorade to players during practices and games.
Picker/Warehouse Packer
Guitar Center
Brownsburg, Indiana
05.2018 - 08.2018
- Selected and packed musical equipment for customer orders efficiently.
- Maintained inventory accuracy through regular stock checks and updates.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols to maintain a secure working environment.
Groundskeeper
Flaherty & Collins Properties
Indianapolis, Indiana
06.2014 - 08.2017
- Collect trash throughout complex and notify maintenance team of any irregularities requiring attention.
- Refurbish vacated apartments to facilitate swift transition for new tenants.
- Oversaw efforts to enhance and clear multiple ponds across property.
- Assisted maintenance teams with diverse tasks during periods of reduced workload.
Education
Bachelor of Science - Exercise Science
Indiana University, Bloomington
Bloomington, IN12-2020
Skills
- Operations management
- Inventory management
- Process improvement
- Equipment maintenance
- Scheduling optimization
- Customer relationship management
- Staff training and development
- Problem solving
- Adaptive leadership
- Goal setting
- Negotiation
- Data analysis
- Sales background
- KPI tracking
- Microsoft office expertise
- Advanced training in Salesforce
Accomplishments
Indianapolis Top Trucker 2022
Timeline
Operations Manager
1-800-got-junk
08.2022 - 08.2026
Senior Sales Lead
1-800-got-junk
09.2021 - 08.2024
Athletic Training Assistant
Indiana University Football Program, Bloomington
05.2019 - 01.2020
Picker/Warehouse Packer
Guitar Center
05.2018 - 08.2018
Groundskeeper
Flaherty & Collins Properties
06.2014 - 08.2017
Bachelor of Science - Exercise Science
Indiana University, Bloomington