Nicholas Ruiz
Miami,FL
Summary
Proven track record in enhancing passenger safety and streamlining health plan enrollment at the Department of Homeland Security, TSA, and U.S Health. Skilled in using advanced screening technology and providing exceptional customer service. Demonstrated integrity and efficiency, with a commitment to ongoing professional development in policy enforcement and de-escalation techniques.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
04.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Health Advisor
U.S Health
08.2023 - 03.2024
- Maintained full and current understanding of available plans, products and services.
- Handled more than 300 daily inbound calls from health plan customers.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Educated patients on disease prevention and management strategies, promoting long-term health improvements.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
Education
Associate of Arts - Business Administration And Management
Florida International University
Miami, FLSkills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
Certification
- National Incident Management System (NIMS) Introduction Course IS-700.b – Federal Emergency Management Agency.
- Transportation Security Screener Certification (TSSC) - Transportation Security Administration (TSA).
- Occupational Safety & Health Administration 10-hour Course in General Industry Safety and Health (OSHA 10-Hour General Industry) - Occupational Safety and Health Administration.
- OSHA Certified
- Home Health Aide (HHA) Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
04.2024 - Current
Health Advisor
U.S Health
08.2023 - 03.2024
Associate of Arts - Business Administration And Management
Florida International University
- National Incident Management System (NIMS) Introduction Course IS-700.b – Federal Emergency Management Agency.
- Transportation Security Screener Certification (TSSC) - Transportation Security Administration (TSA).
- Occupational Safety & Health Administration 10-hour Course in General Industry Safety and Health (OSHA 10-Hour General Industry) - Occupational Safety and Health Administration.
- OSHA Certified
- Home Health Aide (HHA) Certification
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